IT Application Operations Specialist - Remote (5 Openings)

Jobs via Dice; Illinois; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking an IT Application Operations Specialist for a remote position in the United States. This full-time role requires strong IT operations knowledge and excellent communication skills. Responsibilities include managing support tickets and collaborating with teams. Ideal candidates will have an Associate's degree or equivalent experience, with a focus on customer service and problem resolution.

Qualifications

• 4+ years of relevant IT experience or equivalent education.
• Strong understanding of IT operations and procedures.

Responsibilities

• Resolve or escalate support calls entered by Level 1 Analysts.
• Manage open tickets efficiently and professionally.

Skills

Analytical Skills

Communication

Interpersonal Skills

Education

Associate's degree in Computer Science

Tools

Jira

Confluence

SharePoint

Job description

IT Application Operations Specialist - Remote (5 Openings)

DivIHN Integration Inc. is seeking an IT Application Operations Specialist for a remote position within the United States. This is a full-time, mid-senior level role, with an initial duration of 12 months, potentially extending. The position requires 4+ years of relevant experience or an equivalent combination of education and work experience.

Responsibilities

• Resolve or escalate support calls entered by Level 1 Analysts.
• Review problem tickets and respond within established standards.
• Manage open tickets efficiently and professionally.
• Follow SOPs and BOPs for support procedures.
• Handle crisis escalation and coordinate with support groups.
• Provide excellent customer service and participate in projects.

Qualifications

• Associate's degree in Computer Science or related field, or 4 years of relevant IT experience.
• Strong understanding of IT operations, workflow, and procedures.
• Excellent analytical, communication, and interpersonal skills.
• Experience with Windows applications, network utilities, and hardware/software troubleshooting.

Preferred Skills

• Knowledge of Atlassian products (Jira, Confluence, JSM).
• Experience with SharePoint administration.
• Ability to work with APIs and programming skills (nice-to-have).

Additional Details

• Remote work environment with communication via Slack, Teams, and email.
• Collaborative work with the AppOps team and vendors.