IT Application Operations Specialist - Remote (5 Openings)

DivIHN Integration Inc; Illinois; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking an IT Application Operations Specialist to support applications and resolve issues in a remote environment. The role requires strong customer service skills, extensive IT experience, and the ability to work collaboratively with teams. Ideal candidates will have knowledge of Atlassian products and experience with APIs. Join a dynamic team dedicated to providing exceptional IT support and service.

Qualifications

• 10+ years of experience in IT operations.
• Sufficient knowledge of IT workflows to resolve inquiries.
• Experience with APIs and tools.

Responsibilities

• Resolve or escalate calls entered into the support system.
• Provide excellent customer service and manage crisis escalation.
• Process Jira requests and collaborate with the AppOps team.

Skills

Customer Service

Communication

Analytical Skills

Education

Associate degree in Computer Science

4-year degree in IT

Tools

Jira

SharePoint

Confluence

Job description

For further inquiries regarding the following opportunity, please contact our Talent Specialist :

Title : IT Application Operations Specialist - Remote (5 Openings)

Location : Remote

Duration : 12 Months with possible extensions.

Positions will be Remote within the United States.

Description :

This position is NonExempt. Hours over 40 will be paid at Time and a Half.

Qualifications :

• 10+ YEARS OF EXPERIENCE IN THE FOLLOWING :

Responsibilities :

• Resolve or escalate calls entered into the support system by Level 1 Analysts.
• Review problem tickets and respond to users within established standards.
• Resolve open tickets promptly and professionally.
• Follow SOPs and BOPs.
• Manage crisis escalation and escalate calls to other support groups if unresolved.
• Provide excellent customer service; participate in other projects as needed.

Competencies :

• Strong customer service, interpersonal, organizational, and communication skills.
• Ability to work in a fast-paced, changing environment.
• Understanding of Windows applications.
• Ability to diagnose software and hardware issues.
• Recognize priority issues and escalate accordingly.
• Translate technical terms for non-technical users.

Working Knowledge of :

• Modems, data communications, PC network connections.
• Memory issues, network and Internet password resets.
• Internet proxy configurations, application installation and setup.
• NT navigation, Windows disk utilities, network error troubleshooting.

Qualifications :

• Associate degree in Computer Science or related field, plus 2-4 years IT experience, or equivalent experience.
• Sufficient knowledge of IT operations and workflows to resolve most inquiries independently.
• Good analytical and communication skills; sound judgment.
• 4-year degree in IT preferred; if not, at least 4 years of administrative experience.
• Certifications are a plus.

Preferred Requirements :

• Knowledge of Atlassian Products, especially Jira Service Management.
• Experience working with managers and high-level communication skills.
• Experience collaborating closely with IT teams.

Top 3 Skills :

• Experience working with APIs and tools.
• Atlassian knowledge/experience.
• SharePoint administration background.

Preferred Skills :

• Experience with Atlassian Jira, Confluence, SharePoint, vendor management, technical background, programming, and good communication skills.

Daily Tasks :

• Processing Jira requests, meeting with managers, vendor onboarding, collaborating with AppOps team.

Work Environment :

• Remote work; communication via Slack, Teams, email; meetings with managers and team members.

Experience :

• Minimum 4 years experience; 15 years relevant experience with an AS degree considered.

About Us :

DivIHN provides professional consulting, projects, and resource augmentation in IT. We are an equal opportunity employer.