Automotive Lead Engagement & Appointment Specialist

Ed Martin Nissan; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Vacation

401k match

Paid Training and ongoing development

Medical, Dental, Vision Insurance

Life Insurance

Flexible Work Schedules

Employee discounts on products & 1

Job summary

Ed Martin Acura is seeking an experienced Business Development Coordinator to work closely with the sales team. The role focuses on crafting timely, professional responses to incoming leads to provide the best possible customer buying experience.

This position sits within a fast-paced, growth-minded Ed Martin Auto Group, offering a competitive benefits package and opportunities for advancement. A strong emphasis on teamwork, initiative, and customer-driven service will be essential to success.

Qualifications

• Experience with automotive BDC in a dealership.
• Team player with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver's license.
• Experience with VINSolutions and Auto Alert is a plus.

Responsibilities

• Answer calls and establish sales appointments.
• Respond to internet, phone and live chat inquiries using email, scripts and templates and videos.
• Provide customers with initial product information and direct them to dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize Customer Relationship Manager tracking system daily.

Skills

Automotive BDC experience

Collaborative teammate mindset

Prompt and courteous demeanor

Positive and hardworking

Strong computer skills

Valid driver's license

Tools

VINSolutions

Auto Alert

Job description

Ed Martin Acura is seeking an experienced Business Development Coordinator to work closely with the sales team. The role focuses on crafting timely, professional responses to incoming leads to provide the best possible customer buying experience.

This position sits within a fast-paced, growth-minded Ed Martin Auto Group, offering a competitive benefits package and opportunities for advancement. A strong emphasis on teamwork, initiative, and customer-driven service will be essential to success.