Business Development Coordinator / Internet Sales Agent

Ed Martin Auto Credit; Anderson (IN); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

401k

Paid Training

Flexible Work Schedules

Paid Vacation

Employee discounts on products & 0

Job summary

Ed Martin Auto Group is seeking a Business Development Coordinator / Internet Sales Agent to handle customer inquiries via phone, live chat and email, present financing options, and set appointments with the sales team. The role emphasizes prompt communication, professional demeanor and teamwork in a fast-paced automotive environment.

The ideal candidate will have strong customer service experience, good computer skills, and a proactive, enthusiastic attitude to grow with the dealership.

Qualifications

• At least one previous role based in strong customer service experience.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality.
• Must have strong computer skills.
• Great communication skills.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize Customer Relationship Management tracking system daily

Skills

Communication skills

Team player

Computer literacy

Courtesy

Enthusiasm

Customer service experience

Job description

Business Development Coordinator / Internet Sales Agent

The Ed Martin Auto Group is looking for Business Development Coordinators to accommodate our growing business! Every employee with Ed Martin Automotive Group is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Medical, Dental, Vision Insurance
• Life Insurance
• 401k
• Paid Training
• Flexible Work Schedules
• Paid Vacation
• Employee discounts on products & services
• Growth opportunities
• Health/Wellness

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
• Utilize Customer Relationship Managementtracking system daily

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Great communication skills

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.