Automotive Growth & Lead Conversion Specialist

Ed Martin Acura; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Vacation

401k match

Paid Training and ongoing development

Medical, Dental, Vision Insurance

Life Insurance

Flexible Work Schedules

Employee discounts on products & 5

Job summary

Ed Martin Acura in Indianapolis is seeking an experienced Business Development Coordinator to respond promptly to incoming leads and schedule sales appointments. You will work closely with the sales team to deliver a top-tier customer buying experience and guide prospects through initial information and financing options.

The role emphasizes timely, professional communication, CRM discipline, and ongoing collaboration with dealership staff to optimize lead conversion and customer satisfaction.

Qualifications

• Automotive business development experience required.
• Collaborative team player with positive attitude and drive to improve.
• Prompt, courteous and hardworking professional.
• Strong computer skills and basic tech proficiency.
• Valid driver’s license and clean record.
• Experience with VINSolutions or Auto Alert is a plus.

Responsibilities

• Answer customer calls and set sales appointments.
• Respond to internet, phone and live chat inquiries using templates and videos.
• Provide initial product information and direct customers to dealership resources.
• Present financing options based on customer needs.
• Follow up with leads not ready to commit or no-show.
• Participate in team sessions and maintain positive relationships with staff.
• Utilize CRM tracking system daily.

Skills

Automotive business development center

Team player with collaborative mindset

Prompt and courteous demeanor

Strong computer skills

Tools

VINSolutions

Auto Alert

Job description

Ed Martin Acura in Indianapolis is seeking an experienced Business Development Coordinator to respond promptly to incoming leads and schedule sales appointments. You will work closely with the sales team to deliver a top-tier customer buying experience and guide prospects through initial information and financing options.

The role emphasizes timely, professional communication, CRM discipline, and ongoing collaboration with dealership staff to optimize lead conversion and customer satisfaction.