Automotive Internet Sales & BDC Associate

Paycom - ATS; West Springfield (MA); On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Benefits package

401(k) with match

Flexible spending accounts

Paid time-off

Weekly pay

Employee discounts

Job summary

Nissan West Springfield in West Springfield, MA is hiring a BDC Associate - Customer Service Representative to handle inquiries, provide vehicle information, and book appointments. You will use computer skills and product knowledge to generate business through online channels and maintain a professional demeanor.

The role requires strong communication, the ability to follow up on leads, and teamwork. Competitive pay and benefits, weekly pay, and opportunities to grow in a dealership environment.

Qualifications

• Computer & Internet skills required.
• Proficiency in Microsoft Office applications.
• Ability to follow through on leads and close sales.
• Experience in a customer service or call center environment is a plus.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive, can-do attitude and team orientation.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Manage internet inquiries through dealership website and other online channels.
• Set up customer appointments for the sales department.
• Follow through on customer leads and build relationships to close sales.
• Grow internet sales and expand the current customer base; measured monthly online.
• Maintain a positive and professional attitude toward customers, vendors and employees.

Skills

Customer service

Microsoft Office

Multitask

Communication

Lead follow-up

Call center

Team player

Bilingual (preferred)

Tools

Internet skills

Job description

Nissan West Springfield in West Springfield, MA is hiring a BDC Associate - Customer Service Representative to handle inquiries, provide vehicle information, and book appointments. You will use computer skills and product knowledge to generate business through online channels and maintain a professional demeanor.

The role requires strong communication, the ability to follow up on leads, and teamwork. Competitive pay and benefits, weekly pay, and opportunities to grow in a dealership environment.