Automotive BDC Associate - Nissan West Springfield

Paycom - ATS; West Springfield (MA); On-site; USD 48,712,000 - 71,635,000; Full time

Benefits offered by this job

Benefits package

401(k) with match

Flexible spending accounts

Paid time-off

Weekly pay

Employee discounts

Job summary

Nissan West Springfield in West Springfield, MA is hiring a BDC Associate - Customer Service Representative to handle inquiries, provide vehicle information, and book appointments. You will use computer skills and product knowledge to generate business through online channels and maintain a professional demeanor.

The role requires strong communication, the ability to follow up on leads, and teamwork. Competitive pay and benefits, weekly pay, and opportunities to grow in a dealership environment.

Qualifications

• Computer & Internet skills required.
• Proficiency in Microsoft Office applications.
• Ability to follow through on leads and close sales.
• Experience in a customer service or call center environment is a plus.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive, can-do attitude and team orientation.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Manage internet inquiries through dealership website and other online channels.
• Set up customer appointments for the sales department.
• Follow through on customer leads and build relationships to close sales.
• Grow internet sales and expand the current customer base; measured monthly online.
• Maintain a positive and professional attitude toward customers, vendors and employees.

Skills

Customer service

Microsoft Office

Multitask

Communication

Lead follow-up

Call center

Team player

Bilingual (preferred)

Tools

Internet skills

Job description

Job Details:

Job Location: Nissan West Springfield - West Springfield, MA, Position Type: Full Time, Salary Range: $30000.00 - $75000.00Hourly, BDC Associate - Customer Service Representative

We are seeking a dedicated Customer Service Rep to join our team. In this role, you will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments.

Job Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to our customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Managing internet inquiries through dealership website and other online channels.
• Setting up customer appointments for the sales department.
• Follow through on customer leads and build relationships with clients to close sales.
• Grow internet sales business and expand current customer base; measured through monthly online percentage.
• Maintain a positive, and professional attitude toward customers, vendors and employees.

Pay Range: $17.00-$25.00 per hour

Environmental & Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear. While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds

Benefits Include:

• Competitive Benefits package, including health, dental, and disability insurances.
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off
• Weekly Pay
• Employee discounts on service, parts and vehicles

Qualifications:

• Computer & Internet skills required
• Proficiency in Microsoft office applications
• Ability to follow through on leads and close sales
• Proven experience in a customer service or call center environment a plus
• Excellent communications skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced work environment
• Positive, can-do attitude
• Team-oriented
• Bilingual proficiency preferred but not required