Automotive Internet Sales/BDC

Bertera Nissan; Auburn (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Bertera Nissan in Auburn, Massachusetts, is looking for a BDC/Internet Sales Representative to handle incoming phone calls and internet leads. You will manage customer communications, ensure satisfaction, and generate repeat business.

Your role involves maintaining an up-to-date customer database, scheduling appointments for test drives, and keeping the website current with vehicle specifications. Excellent communication skills are essential for success in this position.

Qualifications

• Strong communication skills via phone, email, and in-person interactions.
• Ability to manage customer inquiries and sales leads effectively.
• Experience in maintaining a customer database.

Responsibilities

• Communicate effectively with internet customers and prospects according to their preferred method of communication.
• Manage Internet sales leads and respond to inquiries promptly.
• Maintain an ongoing customer database to capture repeat business.
• Update website with vehicle specifications and availability.
• Schedule appointments for test drives and vehicle delivery.

Job description

BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls). BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

Job Responsibilities

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
• Maintain an ongoing customer database to capture repeat business
• Keep website up-to-date with vehicle specifications and availability
• Schedule appointments with interested buyers for test drives and delivery of vehicles