Internet Sales Representative BDC

Maplecrest Ford Lincoln; Union (NJ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid training

Health, dental, vision, life, and(dis)

Job summary

Maplecrest Ford Lincoln in Union, NJ is seeking a Business Development Center Internet Sales Representative to promptly respond to internet leads, confirm sales appointments, and perform long-term follow-up on all unsold customers.

BDC Representatives aim to generate repeat business by contacting current customers and logging sources, reporting to the Internet Sales Director, and supporting both sales and service processes with strong communication and integrity.

Qualifications

• Experience handling internet leads and showroom visits.
• Ability to manage a group in a call-center environment.
• Experience developing interview processes for new hires.

Responsibilities

• Create, maintain and measure internet and BDC processes for sales and service.
• Manage a group of customer service representatives in a call center environment.
• Develop and maintain new hire and interview processes for all BDC reps/appointment coordinators.
• Cultivate engaged staff and retain current clientele through effective communication.
• Answer product and service questions received via phone and internet.
• Contribute to high CSI scores and the company’s overall performance.

Skills

Customer Service

Lead Qualification

Phone Etiquette

Communication

Job description

Business Development Center (BDC) |Internet Sales Representatives

Along with department team members, this role responds to all internet leads,confirms sales appointments and performslong-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).

BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.

BDC Reps report directly to the Internet Sales Director.

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer's customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

We Offer.

• Paid training
• Health, dental, vision, life, disability insurance