Automotive Internet Sales/BDC

Bertera Auto Group; Auburn (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Bertera Auto Group is seeking BDC/Internet Sales Representatives in Auburn, Massachusetts. In this role, you will handle all incoming phone calls and internet leads, confirm sales appointments, and follow up with unsold customers to generate repeat business.

The ideal candidate must communicate effectively with customers, manage sales leads, and maintain a customer database to maximize satisfaction and business growth.

Responsibilities

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person).
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance.
• Maintain an ongoing customer database to capture repeat business.
• Keep website up‑to‑date with vehicle specifications and availability.
• Schedule appointments with interested buyers for test drives and delivery of vehicles.

Job description

BDC/Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads, confirming sales appointments and performing long‑term follow‑up on all unsold customers such as internet leads, showroom visits, and incoming calls. They will strive to generate repeat business by reaching out to current customers, ensuring complete satisfaction in ownership and marketing efforts by accurately obtaining and logging customer sources.

Job Responsibilities

• Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in person)
• Manage Internet sales leads, respond to inquiries in a timely fashion, and answer questions on available stock and product performance
• Maintain an ongoing customer database to capture repeat business
• Keep website up‑to‑date with vehicle specifications and availability
• Schedule appointments with interested buyers for test drives and delivery of vehicles