Automotive Inside Sales Specialist – Hard Parts

Tri-State Enterprises Inc.; Arlington (TX); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Employee discount program for auto

Job summary

Driven Distribution Group is seeking an Inside Sales Representative – Hard Parts to deliver excellent customer service and sales support to retail and commercial customers.

You will help customers select automotive hard parts, process orders accurately, build relationships, and identify upsell opportunities, while collaborating with purchasing and warehouse teams to confirm availability and maintain CRM records.

Qualifications

• High school diploma or equivalent.
• 1–2 years of inside sales, customer service, or retail experience, preferably in the automotive industry.
• Proficient with point-of-sale or order entry systems.
• Strong communication, problem-solving, and customer service skills.

Responsibilities

• Manage inbound and outbound customer calls to support sales of hard parts.
• Assist customers in selecting appropriate automotive hard parts using product knowledge and system tools.
• Accurately process customer orders, ensuring timeliness and attention to detail.
• Build and maintain customer relationships with a focus on service and satisfaction.
• Identify upselling and cross-selling opportunities to increase product usage.
• Collaborate with purchasing and warehouse teams to confirm product availability.
• Support outside sales with quoting and customer follow-up.
• Address customer concerns professionally and resolve issues efficiently.
• Document customer interactions in CRM and maintain accurate records.

Skills

Inside sales experience

Customer service

Strong communication

Automotive parts knowledge

POS / order entry systems

Education

High school diploma or equivalent

Tools

POS / Order entry systems

Job description

Driven Distribution Group is seeking an Inside Sales Representative – Hard Parts to deliver excellent customer service and sales support to retail and commercial customers.

You will help customers select automotive hard parts, process orders accurately, build relationships, and identify upsell opportunities, while collaborating with purchasing and warehouse teams to confirm availability and maintain CRM records.