Auto Parts Counter Specialist | Customer Service & Sales

Tri-State Enterprises, Inc; San Angelo (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Driven Distribution Group is seeking an Auto Parts Counter Professional to assist customers in locating, selecting, and purchasing auto parts and accessories. You will provide expert product knowledge and ensure accurate identification, ordering, and delivery of parts in a fast-paced environment.

The ideal candidate has solid automotive parts knowledge, excellent communication, and a track record in retail or automotive sales.

Qualifications

• High school diploma or equivalent.
• 1–2 years of experience in retail or automotive parts sales.
• Strong knowledge of automotive parts, tools, and accessories.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using POS systems and inventory tools.
• Ability to lift up to 50 lbs. and stand for extended periods.

Responsibilities

• Greet and assist customers in person, over the phone, or online, providing information about auto parts and accessories.
• Help customers identify the parts they need by asking questions and cross-referencing part numbers, vehicle models, and other specifications.
• Provide recommendations for alternative parts, upgrades, or additional products based on customer needs.
• Resolve customer complaints or concerns in a professional and efficient manner.
• Accurately enter parts orders into the system and ensure they are processed quickly.
• Verify availability of parts and order out-of-stock items from suppliers as needed.
• Assist in maintaining the inventory by organizing parts and keeping the parts counter stocked with the most commonly requested items.
• Assist with restocking and organizing inventory in the warehouse, ensuring accurate labeling and proper storage.
• Maintain up-to-date knowledge of automotive parts, accessories, and tools, as well as new products in the market.
• Use product knowledge to upsell or cross-sell parts, accessories, and services to customers.
• Conduct outbound calls to existing customers to promote new products, notify them of promotions, and build lasting customer relationships.
• Stay informed about promotions, discounts, and company sales events to offer the best deals to customers.
• Prepare parts orders for pickup or delivery, ensuring the correct items are included and packaged properly.
• Assist in organizing shipments and deliveries to customers and repair shops as needed.
• Process returns and exchanges in accordance with company policies.
• Keep accurate records of sales transactions and inventory movements.
• Assist in tracking sales goals and store performance.
• Ensure that the parts counter area is clean, organized, and presentable.
• Follow all safety protocols, including handling hazardous materials, and maintain a safe work environment.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Retail experience

Product knowledge

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Driven Distribution Group is seeking an Auto Parts Counter Professional to assist customers in locating, selecting, and purchasing auto parts and accessories. You will provide expert product knowledge and ensure accurate identification, ordering, and delivery of parts in a fast-paced environment.

The ideal candidate has solid automotive parts knowledge, excellent communication, and a track record in retail or automotive sales.