Inside Sales Representative - Hard Parts

TRI-STATE ENTERPRISES, INC.; Arlington (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off (PTO)

Employee discount program

Job summary

Driven Distribution Group is seeking an Inside Sales Representative – Hard Parts to deliver outstanding customer service and drive sales for automotive parts. This role involves assisting customers, processing orders, and growing revenue while maintaining strong relationships with retail and commercial clients.

The position emphasizes accuracy, product knowledge, and proactive communication with purchasing and warehouse teams to ensure availability and timely fulfillment.

Qualifications

• High school diploma or equivalent.
• 1–2 years inside sales or customer service in automotive industry.
• Basic knowledge of automotive hard parts.
• Proficient with POS or order entry systems.
• Strong communication and customer service skills.

Responsibilities

• Manage inbound and outbound calls to support sales of hard parts.
• Assist customers in selecting appropriate automotive hard parts using product knowledge.
• Process customer orders accurately and timely.
• Build and maintain customer relationships with a focus on service and satisfaction.
• Identify upselling and cross-selling opportunities to increase product usage.
• Collaborate with purchasing and warehouse teams to confirm product availability.
• Support outside sales with quoting and customer follow-up.
• Document customer interactions in CRM and maintain accurate records.
• Meet or exceed KPIs.

Skills

Customer Service

Sales

Communication

Problem Solving

Bilingual EN/ES

Education

High school diploma or equivalent

Tools

POS systems

Job description

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback—which guide everything we do.

Position Summary

The Inside Sales Representative – Hard Parts is responsible for delivering excellent customer service and sales support to both retail and commercial customers. This role focuses on assisting customers in selecting the correct hard parts, processing orders, and identifying opportunities for additional sales to drive revenue and customer satisfaction.

Key Responsibilities

• Manage inbound and outbound customer calls to support sales of hard parts.
• Assist customers in selecting appropriate automotive hard parts using product knowledge and system tools.
• Accurately process customer orders, ensuring timeliness and attention to detail.
• Build and maintain customer relationships with a focus on service and satisfaction.
• Identify upselling and cross-selling opportunities to increase product usage.
• Collaborate with purchasing and warehouse teams to confirm product availability.
• Support outside sales with quoting and customer follow-up.
• Address customer concerns professionally and resolve issues efficiently.
• Maintain knowledge of company product lines, promotions, and competitor offerings.
• Meet or exceed individual performance goals and KPIs.
• Document customer interactions in CRM and maintain accurate records.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent
• 1–2 years of inside sales, customer service, or retail experience, preferably in the automotive industry
• Basic knowledge of automotive hard parts and systems
• Proficient with point-of-sale or order entry systems
• Strong communication, problem-solving, and customer service skills

Preferred Qualifications

• Bilingual (English/Spanish) a plus
• Familiarity with automotive diagnostic or technical tools

Core Competencies

• Customer Focus
• Communication
• Teamwork
• Technical Aptitude
• Attention to Detail

Work Environment and Physical Demands

This position is based in a professional office environment. It involves prolonged periods of sitting, computer usage, and regular communication with customers and internal teams. Employees may occasionally walk through warehouse areas where noise levels vary.

Additional Requirements

Candidates must meet employment eligibility requirements as established by U.S. federal law.

Employment is contingent upon a conditional offer and the successful completion of a background check and, where permitted by law, a drug screening.

Benefits

• Health, dental, and vision insurance
• Flexible Spending Accounts
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
• Voluntary Life and AD&D Insurance
• Short-Term Disability (STD)
• Voluntary Benefits
• Employee Assistance Program
• Employee Referral Program
• 401(k) with company match
• Paid time off (PTO), sick leave, and holidays
• Safety shoe reimbursement program
• Employee discount program for auto parts

Reasonable Accommodations

Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Other Duties

This job description highlights the primary responsibilities of the role but is not intended to cover every task. Duties, responsibilities, and activities may be adjusted from time to time to support business needs, consistent with applicable laws.

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing a workplace that is inclusive, respectful, and supportive for all employees.