Automotive Inside Sales – Hard Parts Specialist

Tri-State Enterprises, Inc; Arlington (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

Driven Distribution Group is seeking an Inside Sales Representative – Hard Parts to deliver exceptional customer service and drive sales for automotive parts. You will handle inbound/outbound calls, help customers select the right parts, process orders, and identify upsell opportunities.

You will support colleagues across purchasing and warehouse teams, maintain accurate CRM records, and strive to meet personal KPIs in a fast-paced office setting. Bilingual skills are a plus.

Qualifications

• High school diploma or equivalent required.
• 1–2 years inside sales, customer service, or retail experience, preferably in automotive industry.
• Basic knowledge of automotive hard parts and systems.
• Proficient with point-of-sale or order entry systems.
• Strong communication, problem-solving, and customer service skills.

Responsibilities

• Manage inbound and outbound customer calls to support sales of hard parts.
• Assist customers in selecting appropriate automotive hard parts using product knowledge and system tools.
• Accurately process customer orders, ensuring timeliness and attention to detail.
• Build and maintain customer relationships with a focus on service and satisfaction.
• Identify upselling and cross-selling opportunities to increase product usage.
• Collaborate with purchasing and warehouse teams to confirm product availability.
• Support outside sales with quoting and customer follow-up.
• Address customer concerns professionally and resolve issues efficiently.
• Maintain knowledge of company product lines, promotions, and competitor offerings.
• Meet or exceed individual performance goals and KPIs.
• Document customer interactions in CRM and maintain accurate records.
• Perform other duties as assigned.

Skills

Inside sales

Customer service

Communication

Problem solving

Sales awareness

Education

High school diploma or equivalent

Tools

POS systems

Order entry systems

Job description

Driven Distribution Group is seeking an Inside Sales Representative – Hard Parts to deliver exceptional customer service and drive sales for automotive parts. You will handle inbound/outbound calls, help customers select the right parts, process orders, and identify upsell opportunities.

You will support colleagues across purchasing and warehouse teams, maintain accurate CRM records, and strive to meet personal KPIs in a fast-paced office setting. Bilingual skills are a plus.