Automotive Front Desk & Guest Relations Specialist

Darcars; Greenwich (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan including

401k

Employee discounts on vehicles/parts

Community service opportunities

Internal career advancement

Job summary

DARCARS Lexus of Greenwich is seeking an Automotive Front Desk Receptionist to be the first point of contact for showroom guests and callers. You will greet customers, direct them to the proper department, and handle basic inquiries with a professional and friendly approach.

You will support sales and service teams, manage the switchboard, and perform clerical tasks while upholding the dealership’s standards of customer service. Weekend availability is required.

Qualifications

• Must be able to speak clearly and pleasantly on the telephone and convey a professional image
• Strong communication skills with customers and colleagues
• Demonstrated commitment to customer service
• Ability to read, comprehend instructions and policy documents
• Previous customer service experience preferred but not required
• Ability to sit for long periods
• Able to work in a fast-paced environment
• Be a team player
• Flexible schedule including evenings and weekends
• Pass pre-employment background check

Responsibilities

• Greet showroom customers and determine the nature of their visit
• Direct customers to the correct department and notify sales staff
• Answer basic inquiries and refer complex questions to the appropriate person
• Enter data into the prospect tracking system
• Manage switchboard
• Communicate professionally with callers and minimize on-hold time
• Take thorough messages with caller details
• Update and distribute company telephone roster as needed
• Perform clerical and accounting duties as assigned
• Serve as showroom greeter
• Carry out other duties as assigned by management
• Prepare transaction receipts for sale and service departments

Skills

Customer service

Communication skills

Team player

Professional phone etiquette

Multitasking

Adaptability

Time management

Problem solving

Dependability

Attention to detail

Job description

DARCARS Lexus of Greenwich is seeking an Automotive Front Desk Receptionist to be the first point of contact for showroom guests and callers. You will greet customers, direct them to the proper department, and handle basic inquiries with a professional and friendly approach.

You will support sales and service teams, manage the switchboard, and perform clerical tasks while upholding the dealership’s standards of customer service. Weekend availability is required.