Automotive Front Desk & Customer Experience Lead

Huntersville Ford; Huntersville (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation

Holidays observed

Career advancement

Employee discounts

Job summary

Krause Auto Group is hiring a Receptionist / Customer Experience Coordinator in Huntersville, NC. You will be the first point of contact, delivering a welcoming and professional dealership experience for every customer.

You will greet guests, route them to the correct department, assist with scheduling, and support sales and service teams with communication. A positive, proactive attitude and strong organizational skills are essential for success.

Qualifications

• Strong communication and interpersonal skills to greet customers professionally.
• Ability to listen actively and respond appropriately in fast-paced environments.
• Professional attitude with friendly, can-do demeanor.

Responsibilities

• Answer incoming dealership calls in a professional and friendly manner.
• Greet and welcome customers and direct them to the appropriate department.
• Notify staff when customers arrive and ensure proper introductions.
• Assist in scheduling and confirming sales appointments.
• Support sales and internal teams with communication and coordination.
• Maintain a professional presence at all times.
• Type memos, correspondence, reports, and other documents as needed.
• Provide general administrative and front desk support.
• Assist with additional tasks as assigned by management.

Skills

Excellent communication

Active listening

Customer service

Multitasking

Job description

Krause Auto Group is hiring a Receptionist / Customer Experience Coordinator in Huntersville, NC. You will be the first point of contact, delivering a welcoming and professional dealership experience for every customer.

You will greet guests, route them to the correct department, assist with scheduling, and support sales and service teams with communication. A positive, proactive attitude and strong organizational skills are essential for success.