Automotive Receptionist

Huntersville Ford; Huntersville (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation

Holidays observed

Career advancement

Employee discounts

Job summary

Krause Auto Group is hiring a Receptionist / Customer Experience Coordinator in Huntersville, NC. You will be the first point of contact, delivering a welcoming and professional dealership experience for every customer.

You will greet guests, route them to the correct department, assist with scheduling, and support sales and service teams with communication. A positive, proactive attitude and strong organizational skills are essential for success.

Qualifications

• Strong communication and interpersonal skills to greet customers professionally.
• Ability to listen actively and respond appropriately in fast-paced environments.
• Professional attitude with friendly, can-do demeanor.

Responsibilities

• Answer incoming dealership calls in a professional and friendly manner.
• Greet and welcome customers and direct them to the appropriate department.
• Notify staff when customers arrive and ensure proper introductions.
• Assist in scheduling and confirming sales appointments.
• Support sales and internal teams with communication and coordination.
• Maintain a professional presence at all times.
• Type memos, correspondence, reports, and other documents as needed.
• Provide general administrative and front desk support.
• Assist with additional tasks as assigned by management.

Skills

Excellent communication

Active listening

Customer service

Multitasking

Job description

Receptionist

Front Desk | Customer-Facing Role | Career Growth Opportunity

Krause Auto Group

Be the First Impression That Sets the Tone for the Entire Dealership Experience

Krause Auto Group is seeking a friendly, professional, and highly organized Receptionist / Customer Experience Coordinator to join our growing team. This is a key front‑line role responsible for creating a welcoming environment and ensuring every customer interaction starts with a positive, professional experience.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long‑term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department.

With a portfolio of world‑class automotive brands including BMW, Mercedes‑Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls‑Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast‑paced organization with long‑term career growth opportunities.

Why You’ll Love It Here

• 401(k) with company match

• Dental & vision insurance available

• Paid vacation, PTO, and holidays

• Career advancement opportunities—we promote from within

• Employee discounts on vehicles, parts & service

• Family‑owned and operated culture

• Long‑term career stability

• Supportive and team‑oriented environment

What You’ll Do

As the Receptionist, you will be the first point of contact for customers and play a vital role in delivering a seamless dealership experience.

• Answer incoming dealership calls in a professional and friendly manner

• Greet and welcome customers and direct them to the appropriate department

• Notify sales or service staff when customers arrive and ensure proper introductions

• Assist in scheduling and confirming sales appointments

• Support sales and internal teams with communication and coordination

• Maintain a professional and positive presence at all times

• Type memos, correspondence, reports, and other documents as needed

• Provide general administrative and front desk support

• Assist with additional tasks as assigned by management

What You Bring

• Strong communication and active listening skills

• Outgoing, positive, and professional personality

• Ability to multitask in a fast‑paced environment

• Punctual, reliable, and detail‑oriented work ethic

• Professional appearance and customer‑first mindset

• Willingness to learn and grow within the organization

Requirements:

• Valid driver’s license with a clean driving record

Why Krause Auto Group?

• Over 30 years of automotive success

• Family‑owned and operated organization

• Promote‑from‑within culture with real advancement opportunities

• Supportive leadership team focused on employee success

• Opportunity to grow within a multi‑brand luxury and mainstream automotive group

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.