Automotive Front Desk & Customer Experience Coordinator

Krause Toyota South Atlanta; Huntersville (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance available

Paid vacation, PTO, and holidays

Career advancement opportunities—we p 

Employee discounts on vehicles, parts 

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented environm

Job summary

Krause Auto Group is seeking a friendly, professional, and highly organized Receptionist / Customer Experience Coordinator to join our growing team. This is a key front‑line role responsible for creating a welcoming environment and ensuring every customer interaction starts with a positive, professional experience.

As the first point of contact, you will answer calls, greet customers, schedule appointments, and support internal teams while maintaining a polished presence.

Qualifications

• Strong communication and active listening skills.
• Outgoing, positive, and professional personality.
• Ability to multitask in a fast-paced environment.
• Punctual, reliable, and detail-oriented.
• Professional appearance and customer-first mindset.
• Willingness to learn and grow within the organization.
• Valid driver’s license with a clean driving record.

Responsibilities

• Answer incoming dealership calls in a professional and friendly manner
• Greet and welcome customers and direct them to the appropriate department
• Notify sales or service staff when customers arrive and ensure proper introductions
• Assist in scheduling and confirming sales appointments
• Support sales and internal teams with communication and coordination
• Maintain a professional and positive presence at all times
• Type memos, correspondence, reports, and other documents as needed
• Provide general administrative and front desk support
• Assist with additional tasks as assigned by management

Skills

Strong communication

Active listening

Outgoing personality

Professional demeanor

Multitasking

Punctual and reliable

Customer-first mindset

Willingness to learn

Job description

Krause Auto Group is seeking a friendly, professional, and highly organized Receptionist / Customer Experience Coordinator to join our growing team. This is a key front‑line role responsible for creating a welcoming environment and ensuring every customer interaction starts with a positive, professional experience.

As the first point of contact, you will answer calls, greet customers, schedule appointments, and support internal teams while maintaining a polished presence.