Automotive Front Desk & Customer Experience Coordinator

Joey Logano's Huntersville Ford; Huntersville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid vacation, PTO, and holidays

Career advancement opportunities

Employee discounts on vehicles, parts,

Family-owned and operated culture

Long-term career stability

Supportive and team-oriented enviro n

Job summary

Krause Auto Group is seeking a friendly Receptionist / Customer Experience Coordinator to join our team. This is a key front-line role responsible for creating a welcoming environment and ensuring every customer interaction starts with a positive, professional experience.

As the Receptionist, you will be the first point of contact for customers, answer calls, greet visitors, and assist with scheduling and general administrative tasks in a fast-paced, customer-first setting.

Qualifications

• Excellent communication and active listening skills.
• Outgoing, positive and professional demeanor.
• Ability to multitask in a fast-paced setting.
• Punctual, reliable and detail-oriented work ethic.
• Professional appearance and customer-first mindset.

Responsibilities

• Answer incoming dealership calls in a professional and friendly manner.
• Greet and welcome customers and direct them to the appropriate department.
• Notify staff when customers arrive and ensure proper introductions.
• Assist in scheduling and confirming sales appointments.
• Provide general administrative and front desk support.
• Support sales and internal teams with communication and coordination.

Skills

Communication

Active listening

Outgoing personality

Multitasking

Punctuality

Professionalism

Job description

Krause Auto Group is seeking a friendly Receptionist / Customer Experience Coordinator to join our team. This is a key front-line role responsible for creating a welcoming environment and ensuring every customer interaction starts with a positive, professional experience.

As the Receptionist, you will be the first point of contact for customers, answer calls, greet visitors, and assist with scheduling and general administrative tasks in a fast-paced, customer-first setting.