Automotive Front Desk & Customer Care Specialist

Five Star Ford Lewisville; Lewisville (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Long- and Short-Term Disability

401(k)

Life insurance

Critical Illness

Hospital Indemnity

Accident Insurance

Paid vacation for full time employees

Employee discount on cars, parts, and

Job summary

Pack Auto Group in Lewisville, TX is seeking a front desk/appointment coordinator to greet showroom customers, direct them to the right department, and handle phone inquiries with a professional, friendly manner.

You will support team members across departments, maintain a clean, welcoming environment, and help ensure a high standard of customer service, ethics, and timely communication.

Qualifications

• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department and introduces them to a salesperson.
• Answers incoming phone calls and directs callers or takes messages.
• Communicates professionally with callers and visitors, and relays messages promptly.
• Maintains a professional appearance and work area.

Responsibilities

• Builds productive relationships through clear communication.
• Fosters open communication and active listening.
• Resolves internal conflicts within the department and dealership.
• Generates pride and commitment within the department and instills confidence.
• Speaks clearly and concisely to customers and coworkers.

Skills

Greet customers

Customer service

Professional communication

Team collaboration

Attention to detail

Problem resolution

Multitasking

Professional image

Job description

Pack Auto Group in Lewisville, TX is seeking a front desk/appointment coordinator to greet showroom customers, direct them to the right department, and handle phone inquiries with a professional, friendly manner.

You will support team members across departments, maintain a clean, welcoming environment, and help ensure a high standard of customer service, ethics, and timely communication.