Automotive Service Front Desk Specialist

Legacy Toyota of Dallas; Garland (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Wellness program

Paid vacation

Paid holidays

Job summary

Legacy Toyota of Dallas is seeking a Service Business Development Representative to handle incoming calls and greet visitors in a friendly, helpful manner. The role coordinates all service inquiries and offers clerical support for the Service department.

The ideal candidate has some post-secondary education or training, prior experience in administrative or service-related roles, and a working knowledge of automotive sales/service, with an emphasis on excellent communication and interpersonal

Qualifications

• High school diploma or GED required; some post high school education or training preferred.
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attend service meeting and training sessions as required.
• Follow all company policies and procedures.
• Performs other duties as assigned.

Skills

Customer service

Phone skills

Administrative skills

Organizational skills

Computer skills

Communication skills

Interpersonal skills

Bilingual

Education

High school diploma or GED

Post-secondary education/training

Tools

Microsoft Office

Job description

Legacy Toyota of Dallas is seeking a Service Business Development Representative to handle incoming calls and greet visitors in a friendly, helpful manner. The role coordinates all service inquiries and offers clerical support for the Service department.

The ideal candidate has some post-secondary education or training, prior experience in administrative or service-related roles, and a working knowledge of automotive sales/service, with an emphasis on excellent communication and interpersonal