Automotive Fixed Operations Manager

dealertire; Baltimore (MD); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental

Vision

401k match

Job summary

Dent Wizard in the United States is seeking a Fixed Operations Manager to lead organic revenue growth and develop Technicians at select work-sites. Reporting to a District Manager, this front-line role focuses on people leadership, staffing, and delivering high-quality reconditioning services.

The successful candidate will mentor technicians, coordinate workloads, build client relationships, and help expand services across channels. Competitive pay and strong benefits accompany the position.

Qualifications

• Experience coaching and managing team performance.
• Background managing multiple projects with timelines and priorities.
• Service orientation with ability to work across sales channels.

Responsibilities

• Acts as Team Leader and mentor to Technicians.
• Maintains daily contact with Technicians in-person and by phone.
• Schedules Technicians and distributes workload.
• Hires new Technicians and coordinates orientation into regular service.
• Speaks with customers and home office to align staffing and service goals.
• Leads monthly Technician meetings and drives performance improvement.

Skills

Team leadership

Coaching

Staffing

Performance management

Communication

Operations management

Job description

About Dent Wizard

About Dent Wizard Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Fixed Operations Manager Job Description

Reporting to a District Manager a Fixed Operations Manager is a front-line sales and management position responsible for leading organic revenue growth and developing Technicians at a limited number of work-sites.

Essential Duties & Responsibilities

Leadership

• Acts as Team Leader and mentor to Technicians
• Maintains daily contact with Technicians both in-person and over-the-phone
• Schedules Technicians and distributes work-load
• Works with DM/ROD/RVP to e nsure staffing levels meet existing and upcoming new business needs
• Hires new Technicians and coordinates the smooth transition through orientation into regular service
• Ensures Technicians receive appropriate technical support to maximize production
• Shares methods, aids, and techniques to enhance Technician performance
• Identifies high-potential Technicians and schedules advanced and cross training opportunitie s
• Communicates employee strengths and opportunities for improvement
• Provides balanced "in-the-moment" feedback
• Proactively addresses performance deficiencies and takes steps to correct
• Writes development plans when necessary
• Authors and conducts formal performance reviews annually

Operations

• Acts as the "Pivot-point" between customers, Technicians, and home office
• Initiates new business relationships at auctions, rental agencies, and auto dealers
• Builds on current customer relationships to effectively expand into new services
• Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration.
• Conducts weekly/monthly utilization review of client/department accounts
• Checks the quality of reconditioned repairs to ensure Company standards
• Utilizes quality checks as aids to create additional revenue opportunities
• Leads monthly Technician meetings to share the happenings and direction of the Company
• Checks the quality of reconditioned repairs to ensure Company standards
• Utilizes quality checks as aids to create additional revenue opportunities
• Improves personal sales skills, knowledge, and abilities

Administrative

• Oversees compliance with all facility regulatory standards and Company policies
• Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly
• Manages supply levels and inventories while controlling shop waste
• Reinforces Company expectations regarding professionalism ie . customer service, quality, dress code
• Prepares operational updates and Technician performance reports

Qualifications

• Experience coaching and managing team performance
• Background managing multiple projects with various timelines and often conflicting prioritie s
• Service orientation with ability to work across sales channels to create added valu e
• Demonstrated presentation skills
• Credible and persuasive communicator and active listener
• Solid understanding of financial results and material costs
• Proper judgment and common-sense decision-making when solving problems and creating solutions
• Knowledge of pertinent local and federal environmental, health, and safety regulations

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be: $65,178.00-$81,498.00/annual salary

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet .

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [e-mail].