Automotive Fixed Operations Manager

Dent Wizard International; Danvers (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

401k match

Job summary

Dent Wizard is the nation’s leading automotive reconditioning and protection provider. We seek a Fixed Operations Manager to oversee multiple sites, supervise technicians across PDR, paint, wheel, and interior services, and drive utilization and revenue growth.

You will coordinate training, ensure safety and quality standards, and build strong client relationships for continued business opportunities. This role emphasizes leadership, process improvement, and customer focus.

Qualifications

• 3 years of experience supervising a team.
• Outstanding communication skills and exceptional attention to detail.
• Proven ability to coach, and lead others.
• Excellent time-management skills.
• Paint, body shop, PDR or reconditioning skills a plus.
• Demonstrated ability to create and/or implement processes.
• Strong organizational and planning skills.
• Basic computer skills; Excel, Word, e-mail.
• Proven ability to sell.

Responsibilities

• Penetrate growth opportunities and increase utilization at assigned locations.
• Seek out new business opportunities; build relationships with customers.
• Ensure compliance with employment, safety, environmental laws and requirements.
• Walk and check in with locations to maximize opportunities within program limits.
• Conduct quality control checks on reconditioning repairs and follow up as needed.
• Ensure technicians have direction, workload, and peak efficiency.
• Manage paint supplies and control waste while maintaining stock.
• Prepare operational updates for DM/ROD outlining performance and accounts.
• Coordinate hail estimates with the Hail Department when needed.
• Promote DW’s reconditioning services to customers.

Skills

Team supervision

Communication

Leadership

Time management

Sales ability

Process improvement

Organizational skills

Excel/Word/e-mail

Tools

Excel

Word

Email

Job description

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Fixed Operations Manager (FOM)

Reporting to a District Manager, the Fixed Operations Manager position is responsible for the growth, increased utilization, and management of assigned locations that could include auctions, dealers, rentals or fixed sites in his/her geographic area. Primary duties include the supervision of PDR, Paint, Wheel, Interior, InFleet/DeFleet operations and technicians, while at the same time managing the vehicle flow and demands of each customer.

Daily/Weekly Operations

• Effectively penetrate all growth opportunities, increasing utilization within assigned locations, to include internal departments such as new, pre-owned, and service.
• Seek out new business opportunities; effectively building relations and creating opportunities while evaluating needs.
• Ensure compliance with company policies including all pertinent employment, safety, environmental laws and requirements to ensure a workplace that safeguards the rights and physical well-being of every employee.
• Walk and check in with assigned operation locations to maximizing all opportunities within the program limits.
• As reconditioning repairs are finished, conduct quality control checks to ensure repair meets standards. Distribute re-do list and follow up to ensure that appropriate repairs are completed.
• Ensure all technicians and other personnel have proper direction, ample work load, and working at peak efficiency.
• Manage all paint supplies and controlling waste while keeping sufficient stock.
• Communicate with the DM/ROD as to any pertinent situation, possible opportunity and help create a plan for implementation if deemed a viable opportunity.
• Prepare an operational update/report for DM/ROD outlining technician performance and accounts in the assigned area.
• Work with Hail Department to prepare hail estimates as needed.

Training

• Coordinate new hire orientation to ensure smooth transition for new employees into the organization.
• Conduct monthly meetings; providing assistance, tips, and feedback on sales tools and other performance-enhancement skills.
• Ensure all technicians receive proper technical support to maximize their reconditioning skills.
• Identify and schedule candidates for advanced training, cross training and/or new product implementation.
• Continue personal development to advance knowledge, improve operations and further develop sales skills staying ahead of the market.

People Management

• Act as Team Leader and mentor to Technicians by remaining in close contact daily through a combination of telephone and in-person interface.
• Proactively identify and resolve issues with employee performance.
• Work with DM/ROD/RVP to ensure proper staffing levels are met to handle current and new business opportunities.
• Conduct informal and formal performance reviews to ensure employees are aware of their strengths and opportunities for improvement, and develop plans to improve their performance and average monthly billings.
• Promote the happenings and direction of DW by conducting monthly technician meetings.

Customer Relations

• Work with designated management/service writers and educate regarding Dent Wizard’s PDR, paint repair processes and other reconditioning services.
• Ensure that any DW supplies, tents, vehicles or equipment is kept clean and orderly at all times.
• Visit all assigned locations (existing or target) weekly to build stronger or new relationships with any decision makers.
• Promote DW’s reconditioning services, people and direction in a positive manner.
• If applicable, walk and estimate whole sale, body line, and turn back vehicles on a regular basis to find opportunities.
• Conduct weekly/monthly reviews with certain customers and departments.

Qualifications

• 3 years of experience supervising a team
• Outstanding communication skills and exceptional attention to detail.
• Proven ability to manage, coach, and lead others.
• Excellent time-management skills.
• Paint, body shop, PDR or reconditioning skills a plus.
• Demonstrated ability to create and/or implement processes.
• Strong organizational and planning skills.
• Basic computer skills; Excel, Word, e-mail.
• Proven ability to sell.

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$65,178.00-$85,000.00/year

• paid time off
• medical
• dental
• vision
• 401k match (50% on the dollar up to 7% of employee contribution)

For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [e-mail].