Automotive Area Operations Manager

Dent Wizard International; Richmond (VA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

401k match

Job summary

Dent Wizard is seeking an Area Operations Manager to oversee multi-location service delivery, lead technicians, and optimize resources. The role requires a proven leadership track, emphasis on customer satisfaction, and strong P&L stewardship.

Salary and bonus potential are provided, with a starting range around the market levels for the region. The position reports to a District Operations Manager and emphasizes strategic growth, client relationships, and operational excellence across sites.

Qualifications

• 5 years of experience in managing a service-oriented multi-location organization, mobile team with a preference for dealership, rental, auction or automotive experience preferred
• Profitable management of a P&L of at least $1.5M in revenue annually
• Experience managing other leaders and staffs of 20+
• Travels overnight approximately 10 – 20%
• Result-driven
• Positive, motivating leadership style
• Flexible, resilient, diplomatic, tolerant
• Active listener: credible and persuasive communication style that empowers others and leads decisively
• Successful strategy implementation and results

Responsibilities

• Lead and manage a team to maximize effectiveness and efficiency of resources, technicians, and capital.
• Expediently and professionally address all customer, operational, and performance concerns.
• Walk customer inventory to identify future workload requirements and QC repairs.
• Meet regularly with customers to discuss service levels, repair quality, cycle-time performance and other issues that drive customer satisfaction.
• Ensure technicians possess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service.
• Communicate to keep team informed and up to date in critical information, expectations, company news, etc.
• On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies.
• Closely support direct reports/managers optimizing production and day-to-day operations.
• Work with DM and/or DSM to develop and execute a revenue growth plan to sell additional services within existing customers.
• Partner with DM and DSM to sell new customers and maximize existing business opportunities.
• Build and solidify relationships with key customers and network to initiate relationships with prospective customers.
• Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.

Skills

Leadership

P&L management

Team building

Communication

Customer relationships

Onboarding

Coaching

Travel readiness

Problem solving

Strategic thinking

Job description

About Dent Wizard

Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.

Join our team as a front-line leader and make an impact as an Area Operations Manager.

Salary + bonus potential offered for this position

Reporting to a District Operations Manager the Area Manageris a responsible foroverseeingand leadingDWoperationsfulfilling services to customersand leading technicians.

The successful candidate will:

• Lead and manage a team to maximizeeffectivenessand efficiency of resources,technicians,and capital.
• Expediently and professionally address all customer, operational, and performance concerns.
• Walk customer inventory toidentify future workload requirements and QC repairs.
• Meetregularlywithcustomersto discuss servicelevels, repair quality, cycle-time performance and other issues that drive customer satisfaction.
• Ensuretechnicianspossess the necessary skills, resources, equipment, and information to deliver high quality repairs and customer service.
• Communicate to keep team informed and up to date in critical information, expectations, company news, etc.
• On-board new employees, setting them up for success by educating them on role, expectations, processes,and policies.
• Closely support direct reports/managers optimizingproduction andday-to-day operations.

Sales and Business Development

• WorkwithDMand/or DSM todevelopandexecutea revenue growthplantosell additional services within existing customers.
• Partner with DM andDSMto sellnew customersand maximizeexistingbusiness opportunities.
• Buildand solidifyrelationships withkeycustomersand network toinitiaterelationships with prospective customers.
• Drive results using strategic selling skills and negotiation abilities that create a win-win for the customer and Dent Wizard.

Required Qualifications

• 5 years of experience in managing a service-oriented multi-location organization, mobile team with a preference for dealership, rental, auction or automotive experience preferred
• Profitable management of a P&L of at least $1.5M in revenue annually
• Experiencemanaging other leaders and staffs of 20+
• Travels overnight approximately 10 – 20%
• Result-driven
• Positive, motivating leadership style
• Flexible, resilient, diplomatic, tolerant
• Activelistener:credible and persuasive communication style that empowers others and leads decisively
• Successful strategy implementation and results

The compensation offered for this position will depend on qualifications, experience, and geographic location.

The starting compensation is expected to be:

$70,000-$80,000/year

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement:

Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at [e-mail].