Automotive F/I Manager

L0180 BMW of Des Moines; Des Moines (IA); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Wellness Programs

Job summary

BMW of Des Moines seeks an Automotive Finance & Insurance Manager to join our Des Moines, IA team. You will oversee financing options and upsell protection plans to help customers secure favorable terms.

Excellent communication, a customer-first mindset, and the ability to thrive in a fast-paced automotive environment are essential, including flexibility for evenings and weekends.

Qualifications

• 1+ years of experience in customer service, receptionist, administrative, hospitality, retail, or a related role.
• Team-oriented approach.
• Confidence learning new technology and dealership systems.
• Commitment to providing an exceptional customer experience.

Responsibilities

• Answer, screen, and direct incoming telephone calls to the appropriate department or team member.
• Provide accurate information, take detailed messages, and communicate customer requests promptly.
• Identify customer needs and connect customers with the appropriate dealership resource.
• Page employees and relay messages accurately and efficiently.
• Support customer service and administrative activities as needed.
• Maintain a clean, organized, and welcoming reception area and showroom.
• Follow established customer service, telephone, privacy, and confidentiality procedures.

Skills

Customer service

Receptionist

Administrative

Hospitality

Retail

Automotive

Job description

Dealership: L0180 BMW of Des Moines BMW of Des Moines Hiring: Automotive F/I Manager Pay: To Be Discussed during in-person interviews Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays. Reports to: Sales Manager Onsite in: Des Moines, Iowa

Why Join Our Team?

At BMW of Des Moines, exceptional customer experiences start with an exceptional team. Our commitment has earned us the BMW Center of Excellence Award for three consecutive years and recognition as a 2025 CARFAX Top-Rated Dealer. Our customers consistently recognize our team for being knowledgeable and genuinely committed to helping them.

Reviews highlight employees who take the time to educate customers, and to create a positive experience. Our employee feedback reflects that same commitment, with team members highlighting a professional, structured environment, clear expectations, communication, and pride in the work they do.

Join BMW of Des Moines and become part of an award-winning team where customer satisfaction, teamwork, and excellence are more than words—they're how we work.

What You'll Do

• Answer, screen, and direct incoming telephone calls to the appropriate department or team member.
• Provide accurate information, take detailed messages, and communicate customer requests promptly.
• Identify customer needs and connect customers with the appropriate dealership resource.
• Page employees and relay messages accurately and efficiently.
• Support customer service and administrative activities as needed.
• Maintain a clean, organized, and welcoming reception area and showroom.
• Follow established customer service, telephone, privacy, and confidentiality procedures.

What You'll Bring

• 1+ years of experience in customer service, receptionist, administrative, hospitality, retail, automotive, or a related role.
• Team-oriented approach.
• Confidence learning new technology and dealership systems.
• Commitment to providing an exceptional customer experience.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!