Automotive Dispatcher: Boost Team Efficiency

Capitol Hyundai; San Jose (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Employee Assistance Program

Vehicle Purchase Program with 3-Year  

Job summary

Capitol Hyundai in Northern California seeks a skilled Dispatcher to coordinate and schedule repair orders, ensuring smooth workflow between service advisors, technicians and customers.

You will maintain dispatch systems, prioritise comebacks, review repair orders, coordinate parts, and keep management informed of time and cost estimates. Strong organization and customer service are essential.

Qualifications

• 1+ year automotive dealership experience required.
• Hyundai experience preferred.
• Ability to quickly acquire in-depth parts knowledge for dealership brand.
• Well-organized, systematic, and detail oriented in carrying out job duties.
• Communicate effectively with technicians and customers.
• Must be results-driven, highly energized, and customer service oriented.
• Possess ability to support a Service team to top-level performance and create a world-class customer experience.
• DMV Check required, valid driver’s license.

Responsibilities

• Implement and maintain an effective dispatch system.
• Schedule shop work to maximize productivity per dealership policies and technician levels.
• Prioritize and control all comebacks to ensure proper attention.
• Review repair orders to ensure work completed and properly documented.
• Ensure proper repair order documentation with punch time for each operation.
• Review job status, log changes in time or cost estimates, report to service advisor/customer.
• Coordinate parts requirements with the Parts Department.
• Schedule maintenance for service department vehicles and equipment.
• Prepare a list of needed service department equipment and repairs for review.

Skills

Automotive dealership experience

Communication skills

Detail oriented

Customer service oriented

Organized

Job description

Capitol Hyundai in Northern California seeks a skilled Dispatcher to coordinate and schedule repair orders, ensuring smooth workflow between service advisors, technicians and customers.

You will maintain dispatch systems, prioritise comebacks, review repair orders, coordinate parts, and keep management informed of time and cost estimates. Strong organization and customer service are essential.