Automotive Service Dispatcher: Boost Shop Flow

Hireology; New York (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K retirement plan

Vacation time

Holiday and sick leave

Job summary

Hireology is seeking a Service Dispatcher for a Monday–Friday schedule. The role coordinates the flow of service work, working closely with the Service Manager to ensure technicians follow processes, maximize shop flow, and profitability.

The dispatcher maintains repair order documentation, opens/closes orders, and communicates with service customers. Responsibilities include scheduling, prioritizing comebacks, updating statuses, and maintaining organized logs.

Qualifications

• Customer-focused, friendly attitude.
• Automotive experience strongly needed.
• Good reading, computer, and mathematics skills.

Responsibilities

• Implements and maintains an effective dispatch system.
• Schedules shop work to maximize productivity per dealership policy.
• Prioritizes and controls all comebacks for proper attention.
• Ensures proper repair order documentation with punch time for each operation.
• Reviews job status, logs status, and reports changes in time or cost estimates.

Skills

Customer-focused attitude

Automotive experience

Reading skills

Computer skills

Customer concerns handling

Education

High school diploma or GED

Job description

Hireology is seeking a Service Dispatcher for a Monday–Friday schedule. The role coordinates the flow of service work, working closely with the Service Manager to ensure technicians follow processes, maximize shop flow, and profitability.

The dispatcher maintains repair order documentation, opens/closes orders, and communicates with service customers. Responsibilities include scheduling, prioritizing comebacks, updating statuses, and maintaining organized logs.