Automotive Dispatcher at Capitol Hyundai

Del Grande Dealer Group; San Jose (CA); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Values-driven culture

Medical, Dental, Vision

401k with company match

Career development opportunities

Job summary

Capitol Hyundai in Northern California is seeking a Dispatcher to coordinate and schedule repair orders, ensuring seamless workflow between service advisors, technicians, and customers.

You will implement an effective dispatch system, prioritize work, review orders for completeness, and maintain documentation with punch times. Hyundai experience is preferred and a strong customer-service focus is essential.

Qualifications

• 1+ year automotive dealership experience required.
• Hyundai experience preferred.
• Ability to quickly acquire in-depth parts knowledge for dealership brand.
• Well-organized, systematic, and detail oriented in carrying out job duties.
• Communicate effectively with technicians and customers.
• Must be results-driven, highly energized, and customer service oriented.
• Possess ability to support a Service team to top-level performance and create a world-class customer experience.
• Computer literate with well-developed information processing skills.
• Valid driver's license and clean driving record, DMV Check required.

Responsibilities

• Coordinate and scheduling repair orders.
• Ensure an efficient workflow between service advisors, technicians, and customers.
• Implement and maintain an effective dispatch system.
• Schedule shop work to maximize productivity per dealership policy and technician level.
• Prioritize and control all comebacks for prompt attention.
• Review repair orders to ensure work performed and documented.
• Document complaints, causes, and corrections with punch times.
• Monitor job status and update estimates with service advisor or customer.
• Coordinate parts requirements with Parts Department.
• Schedule maintenance for service department vehicles and equipment.
• Prepare lists of needed service equipment and repairs and review with service manager.

Skills

Customer service oriented

Effective communication

Detail oriented

Organized

Computer literacy

Valid driver's license

Job description

Are you looking for an exciting career with the #1 new car and #1 certified pre-owned Hyundai dealer in Northern California? DGDG's vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, Capitol Hyundai is looking for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.

As a Dispatcher, you will be responsible for coordinating and scheduling repair orders, ensuring an efficient workflow between service advisors, technicians, and customers.

What you'll be working on:

• Implement and maintain an effective dispatch system
• Schedule shop work to facilitate maximum productivity in accordance with dealership policies and the technician skill level required
• Prioritize and control all comebacks to ensure proper and prompt attention
• Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Ensure proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation
• Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Coordinate parts requirements with the Parts Department
• Schedule maintenance for service department vehicles and equipment
• Prepare a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed

What you need to bring to the table:

• 1+ year automotive dealership experience required
• Hyundai experience preferred
• Ability to quickly acquire in-depth parts knowledge for dealership brand
• Well-organized, systematic, and detail orientedin carrying out job duties
• Communicate effectively with technicians and customers
• Must be results-driven, highly energized, and customer service oriented
• Possess ability to support a Service team to top-level performance and create a world-class customer experience
• Computer literate with well-developed information processing skills
• Valid driver's license and clean driving record, DMV Check required

Salary:

$22.00-$30.00/hour

*Pay is based on applicable experience and skills.

Industry Leading Benefits:

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We've been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, "best-in-class" dealership experience.

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart.

"Be happy"is much more than aslogan. It's a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we'd be happy if you joined us!

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy *.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*www.dgdg.com/privacy-policy/