Automotive Front Desk & Guest Experience Specialist

Del Grande Dealer Group; San Jose (CA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with company match

Employee Assistance Program

Telemedicine access

Vehicle purchase program

Job summary

Capitol Hyundai, the #1 Hyundai dealer for Northern California, is seeking a friendly receptionist to greet guests, answer calls, and manage the front desk in a fast-paced automotive showroom. You will coordinate with sales, service, parts, and admin teams to ensure timely assistance and a seamless guest experience, while handling appointments, directions, and dealership services.

The ideal candidate has 1+ year of receptionist or customer-facing experience, strong communication and organization

Qualifications

• Welcomes guests with a warm, professional greeting.
• Handles calls via a multi-line system and directs inquiries.
• Listens to guest needs and helps with questions, directions, and services.
• Manages front desk and guest check-in with organization and poise.
• Collaborates with sales, service, parts, and admin teams for timely help.
• Supports operations with administrative tasks and special projects.

Responsibilities

• Welcome every guest with a warm, professional greeting, creating a positive first impression of the dealership
• Answer and direct incoming calls using a multi-line telephone system, connecting guests with the appropriate department or team member
• Listen to guests' needs, provide helpful information, and assist with general questions, directions, appointments, and dealership services
• Manage the front desk and guest check-in process while maintaining a welcoming, organized, and professional environment
• Partner with sales, service, parts, and administrative teams to ensure guests receive timely assistance and a seamless experience
• Support dealership operations through administrative tasks, special projects, and other responsibilities while maintaining professionalism, accuracy, and attention to detail

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Time management

Technical aptitude

Team collaboration

Punctuality

Saturday availability

Job description

Capitol Hyundai, the #1 Hyundai dealer for Northern California, is seeking a friendly receptionist to greet guests, answer calls, and manage the front desk in a fast-paced automotive showroom. You will coordinate with sales, service, parts, and admin teams to ensure timely assistance and a seamless guest experience, while handling appointments, directions, and dealership services.

The ideal candidate has 1+ year of receptionist or customer-facing experience, strong communication and organization