Automotive Dispatcher: Master Scheduling & Service Flow

Del Grande Dealer Group; Capitol Heights (MD); Vor Ort; USD 30.000 - 41.000; Vollzeit

Benefits dieser Stelle

Values-driven culture

Career development

Medical, Dental, Vision

401k with company match

Telemedicine & mental health resources

Employee Vehicle Purchase Program

Zusammenfassung

Capitol Hyundai is seeking a Dispatcher to coordinate and schedule repair orders, ensuring an efficient workflow between service advisors, technicians, and customers.

You will implement and maintain an effective dispatch system, schedule shop work to maximize productivity, prioritize comebacks, review repair orders for accuracy, log status changes, coordinate parts with the Parts Department, and support a service team to deliver a world-class guest experience.

Qualifikationen

• 1+ year automotive dealership experience required.
• Hyundai experience preferred.
• Ability to quickly acquire in-depth parts knowledge for dealership brand.
• Well-organized, systematic, and detail oriented.
• Communicate effectively with technicians and customers.
• Must be results-driven, highly energized, and customer service oriented.
• Possess ability to support a Service team to top-level performance and create a world-class customer experience.
• DMV Check required.

Aufgaben

• Coordinate and schedule repair orders, ensuring an efficient workflow between service advisors, technicians, and customers.
• Implement and maintain an effective dispatch system.
• Schedule shop work to maximize productivity in accordance with dealership policies and technician skill levels.
• Prioritize and control all comebacks to ensure proper and prompt attention.
• Review repair orders for accuracy and completion; log punch times for each operation.
• Coordinate parts requirements with the Parts Department.
• Schedule maintenance for service department vehicles and equipment.
• Prepare a list of needed service department equipment, supplies, and required repairs, reviewed with the service manager.

Kenntnisse

Automotive dealership experience

Hyundai experience

Parts knowledge

Detail oriented

Communication skills

Customer service

Team support

Computer literacy

Driver's license

Clean driving record

Jobbeschreibung

Capitol Hyundai is seeking a Dispatcher to coordinate and schedule repair orders, ensuring an efficient workflow between service advisors, technicians, and customers.

You will implement and maintain an effective dispatch system, schedule shop work to maximize productivity, prioritize comebacks, review repair orders for accuracy, log status changes, coordinate parts with the Parts Department, and support a service team to deliver a world-class guest experience.