Automotive Concierge: Elite Customer Experience Rep
Percepta
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Benefits offered by this job
Job summary
Percepta is seeking a Concierge Customer Service Representative to work onsite in Allen Park, Michigan. You will be the welcoming voice for a new mobility-support program, delivering high-touch service via phone, video chat, or online chat, and guiding users through a first-of-its-kind experience.
Ideal candidates bring 3–5 years in customer service or related roles, excellent communication skills, and a passion for automotive technology.
Qualifications
- High school diploma required; associate or bachelor’s degree is a plus.
- 3–5 years in customer service, training, public relations, public affairs, sales, or marketing.
- Excellent communication and tech-savvy with social platforms.
Responsibilities
- Deliver a high-quality member experience in every interaction across channels.
- Build strong relationships by providing empathetic, high-touch support.
- Provide clear guidance and hands-on support to members in need.
- Diagnose issues and resolve them through coaching and education.
- Collaborate with legacy app owners to troubleshoot complex issues.
- Investigate and resolve billing and payment inquiries accurately.
- Own end-to-end member experience and escalation decisions.
- Identify opportunities for program improvements and innovations.
Skills
Education
Tools
Job description
Percepta is seeking a Concierge Customer Service Representative to work onsite in Allen Park, Michigan. You will be the welcoming voice for a new mobility-support program, delivering high-touch service via phone, video chat, or online chat, and guiding users through a first-of-its-kind experience.
Ideal candidates bring 3–5 years in customer service or related roles, excellent communication skills, and a passion for automotive technology.
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