Lead Customer Experience Coach – Automotive

Ttecjobs

Houston (TX)

Hybrid

USD 60,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

FSA

HSA

401(k)

Vacation time

Paid holidays

Tuition reimbursement

Employee assistance program

Employee discount program

Training & development

Job summary

Percepta is seeking a Lead Customer Experience Specialist in Houston, TX to guide CX Specialists, share product knowledge, and uphold customer-first values. You will mentor teammates, handle escalated inquiries, and ensure high-quality service while coordinating with dealers and internal teams.

The role emphasizes problem-solving, teamwork, and a strong sense of culture as part of a global service organization.

Qualifications

High School Diploma required; Associate’s or Bachelor’s degree preferred.
2 years of experience in a Contact Lead Customer Experience Specialist, hospitality industry, or PR/Sales field.
Knowledge of the automotive industry is a plus.
Experience in a luxury field (hospitality or brand product) is a plus.

Responsibilities

Support CX Specialists and customers as SME on product knowledge and customer care.
Escalate cases as needed while assisting with floor coaching and development.
Promote company values and culture to employees and customers.
Handle escalated customer concerns with professionalism and resolve issues.
Record details accurately in relevant databases and coordinate with teams.