Automotive Customer Support Specialist - Onsite (40 hrs)

Z1 Motorsports; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Z1 Motorsports in Carrollton, GA (West Atlanta area) is seeking a Customer Service Representative to join our on-site team. You will assist customers with shipping logistics, returns, and claims while delivering technical support to ensure satisfaction.

The role requires strong communication, basic computer skills, and automotive knowledge; bilingual Spanish is preferred. A 40-hour workweek with occasional nights/weekends is expected.

Qualifications

• Customer service mindset and positive attitude.
• Automotive knowledge is preferred.
• Basic computer skills and proficiency with Microsoft Office.
• Proficiency in communication and bilingual Spanish preferred.
• Prior call center or customer service experience is a plus.

Responsibilities

• Interact with customers in person, over the phone, and via email to assist with shipping logistics, returns, and claims.
• Process returns and exchanges, cancellations, and order modifications; ensure order accuracy.
• Verify part numbers and fitment; assist with damaged or lost package claims and shipping claims.
• Provide technical support to customers and respond promptly to inquiries.

Skills

Customer service

Communication

Automotive knowledge

Bilingual Spanish

Call center experience

Basic computer skills

Tools

Microsoft Office

Job description

Z1 Motorsports in Carrollton, GA (West Atlanta area) is seeking a Customer Service Representative to join our on-site team. You will assist customers with shipping logistics, returns, and claims while delivering technical support to ensure satisfaction.

The role requires strong communication, basic computer skills, and automotive knowledge; bilingual Spanish is preferred. A 40-hour workweek with occasional nights/weekends is expected.