Automotive Customer Care Specialist - Onsite, Full-Time

Enthusiast Auto Holdings; Carrollton (GA); On-site; USD 28,000 - 38,000; Full time

Job summary

Z1 Motorsports in Carrollton, GA is seeking a Customer Service Representative to assist customers with shipping logistics, returns, and technical support. This onsite role requires strong communication and automotive knowledge to ensure complete customer satisfaction.

The position is full-time, in the West Atlanta area, with a 40-hour workweek and occasional nights and weekends. Bilingual Spanish is a plus, and experience in call center or customer service is preferred.

Qualifications

• Positive attitude and customer service mindset.
• Automotive knowledge preferred.
• Proficient in Microsoft Office suite.

Responsibilities

• Interact with customer in person, over the phone, and through email.
• Set up returns and exchanges.
• Cancellations and order modifications.
• Ensure order accuracy.
• Verify part numbers and fitment.
• Shipping claims for damaged or lost orders.
• Provide technical support.
• Respond to customers in timely manner.
• Other duties as assigned.

Skills

Positive attitude

Automotive knowledge

Basic computer skills

MS Office

Communication skills

Spanish bilingual

Customer service experience

Tools

MS Office

Job description

Z1 Motorsports in Carrollton, GA is seeking a Customer Service Representative to assist customers with shipping logistics, returns, and technical support. This onsite role requires strong communication and automotive knowledge to ensure complete customer satisfaction.

The position is full-time, in the West Atlanta area, with a 40-hour workweek and occasional nights and weekends. Bilingual Spanish is a plus, and experience in call center or customer service is preferred.