Automotive Customer Service & Field Support Specialist

Coker Tire Company; Chattanooga (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Coker Tire Company in Chattanooga, TN is seeking a Customer Service & Sales professional to handle inbound calls, assist customers with product selection, and process orders efficiently while delivering top-tier service.

You will support CSR with escalation, maintain relationships, and contribute to the growth of key accounts. Travel to car shows and events is required, with physical tasks including lifting up to 75 lbs.

Qualifications

• Inbound sales experience
• Support CSR with service, sales and technical escalation
• Maintain relationships with existing customers and develop new ones
• Process orders via phone, fax, in-person or web chat efficiently
• Provide timely information on orders and product knowledge
• Assist with new hire training and ongoing training
• Resolve customer issues on first call including returns
• Grow and service key accounts and make outbound calls as needed
• Support digital channels (forums) for escalated issues
• Perform call quality audits on orders and reps
• Provide technical fitment recommendations using internal/external info
• Warranty and claims evaluation

Responsibilities

• Receive inbound sales calls and assist customers with product selection
• Support CSR with Customer Service, Sales, and Technical question escalation
• Maintain relationships with existing customers and create relationships with new ones
• Process orders for products received by telephone, fax, in-person, or via online tools (web chat) in a timely and efficient manner
• Provide timely and accurate information to customers regarding order status and product knowledge requests
• Assist with new hire training as well as ongoing training
• Provide one call resolution for customer service issues, including technical and returns
• Grow and Service key customer accounts
• Make outbound calls as needed
• Support Sales and call reports using basic Excel skills
• Assist with designated digital customer channels, such as forums, for escalated customer or product issues
• Perform call quality audits on orders as well as call scores for phone reps
• Provide technical + fitment recommendations to customers using internal and external information and resources
• Warranty and claims evaluation
• Other duties assigned by Management

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Education

Post high school education preferred

Tools

Excel

Epicor P21

Web Query

Microsoft Office

Job description

Coker Tire Company in Chattanooga, TN is seeking a Customer Service & Sales professional to handle inbound calls, assist customers with product selection, and process orders efficiently while delivering top-tier service.

You will support CSR with escalation, maintain relationships, and contribute to the growth of key accounts. Travel to car shows and events is required, with physical tasks including lifting up to 75 lbs.