Automotive Customer Solutions Specialist

ITW

Gallatin (TN)

On-site

USD 42,000 - 56,000

Full time

5 days ago

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Job summary

ITW StampTech Fasteners Division in Gallatin, TN is seeking a Customer Service Representative to serve automotive customers. You will handle inquiries via phone, email, fax, and from our sales force, quickly understand needs, and provide solutions to maintain strong customer relationships.

This role involves order entry, data entry for accurate transactions, expediting, and coordinating with internal teams to ensure on-time deliveries.

Qualifications

High School or GED is required.
3+ years manufacturing customer service experience - automotive preferred.
Must have strong communication skills and present a positive, professional image of ITW.
High sense of urgency for customer satisfaction.
Requires skill in defusing agitated situations and presenting pricing data.
Must be able to meet deadlines and perform functions with accuracy.

Responsibilities

Manage relationships with assigned key accounts.
Assist customers with returns, replacements, refunds, and delivery status inquiries.
Expedite requests, substitutions, allocations, and other order issues; alert management of outages.
Coordinate with departments to ensure on-time deliveries.
Perform order entry by interpreting customer EDI releases and cums.
Analyze inventory to determine SKU availability based on demand.
Resolve credit/pricing issues with Accounting.
Back-up Shipping office tasks and create pick lists.
Record customer complaints and returns and non-conforming parts.
Monitor portals and automotive systems as required by customers.
All other duties as assigned by Manager.