Automotive Customer Experience Specialist | Flexible Hours

Apple Autos Group; Shakopee (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Advancement Opportunities

Tuition Reimbursement

Job summary

Apple Autos is a multi-brand automotive group in Minnesota seeking an Automotive Customer Service Representative. You will handle inbound inquiries, schedule service appointments, answer calls, and assist customers with products, services, and warranties while collaborating with other departments to ensure a seamless experience.

The role emphasizes friendly communication, strong multitasking, and a customer-first attitude in a fast-paced environment with competitive hourly pay and comprehensive

Qualifications

• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Ability to multitask in a fast-paced environment.
• Positive attitude and willingness to go the extra mile for customers.

Responsibilities

• Answering inbound inquiries promptly and per script.
• Answering incoming calls and directing to department or taking messages.
• Schedule service drive appointments.
• Assist customers with inquiries related to automotive products, services, and warranties.
• Address and resolve customer concerns professionally.
• Collaborate with other departments for seamless experiences.
• Maintain up-to-date knowledge of products and services.
• Document customer interactions and feedback for continuous improvement.

Skills

Customer service

Automotive industry experience

Communication skills

Multitasking

Organizational skills

Office software

Tools

Basic office software

Job description

Apple Autos is a multi-brand automotive group in Minnesota seeking an Automotive Customer Service Representative. You will handle inbound inquiries, schedule service appointments, answer calls, and assist customers with products, services, and warranties while collaborating with other departments to ensure a seamless experience.

The role emphasizes friendly communication, strong multitasking, and a customer-first attitude in a fast-paced environment with competitive hourly pay and comprehensive