Automotive Customer Service Pro — Flexible Hours & Growth

Apple Ford Shakopee; Shakopee (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Advancement opportunities

Tuition reimbursement

Growth and development plans

Health benefits

401k with company matching

Job summary

Apple Autos is seeking a dedicated Automotive Customer Service Representative to join our team in Shakopee, MN. You will handle inbound inquiries, schedule service appointments, and assist customers with product and warranty questions.

We offer training, growth opportunities, competitive hourly pay, and a supportive work environment recognized as a Top Minnesota Workplace. If you are a friendly multitasker with strong communication, apply today.

Qualifications

• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Ability to multitask and thrive in a fast-paced environment.
• Positive attitude and a willingness to go the extra mile for customers.

Responsibilities

• Ensure all inbound inquiries are answered promptly, professionally, and according to script.
• Answering incoming phone calls, directing them to the appropriate department, or taking messages.
• Schedule customer appointments for the service drive.
• Assisting customers with inquiries related to automotive products, services, and warranties.
• Address and resolve customer concerns or issues in a timely and professional manner.
• Collaborate with other departments to ensure seamless customer experiences.
• Maintain up-to-date knowledge of our products and service to better assist customers.
• Document customer interactions and feedback to contribute to continuous improvement.

Skills

Communication skills

Interpersonal skills

Organizational skills

Office software

Multitasking

Positive attitude

Job description

Apple Autos is seeking a dedicated Automotive Customer Service Representative to join our team in Shakopee, MN. You will handle inbound inquiries, schedule service appointments, and assist customers with product and warranty questions.

We offer training, growth opportunities, competitive hourly pay, and a supportive work environment recognized as a Top Minnesota Workplace. If you are a friendly multitasker with strong communication, apply today.