Automotive BDC Coordinator - Flexible Hours & Growth

Apple Autos; Apple Valley (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Scholarships

Tuition reimbursement

Growth opportunities

Medical benefits

Life insurance

401k with match

Employee assistance

Vehicle discounts

Job summary

Apple Autos in Minnesota is hiring an Automotive Business Development Sales Coordinator to drive sales growth and expand our market presence across our 6-brand, 7-location network. You will handle leads, schedule visits, and document all customer interactions in our CRM to ensure a seamless experience.

The role offers training, tuition reimbursement, scholarships, and clear career growth paths in a company recognized as a top Minnesota workplace for five years.

Qualifications

• Experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Ability to multitask and thrive in a fast-paced environment.
• Must be well spoken and able to speak and write with proper grammar.
• Proficiency with basic computer programs such as Word and Excel.
• Proficient use of different web browsers.
• Ability to multitask.

Responsibilities

• Receive incoming internet leads, phone calls, and online chats from customers.
• Respond appropriately and with the goal of setting an appointment for a visit.
• Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service.
• Document all customer contact in the CRM tool.
• Document all customers, appointments, shows on the BDC Smartsheet.
• Assign leads and appointments to Sales Associates in accordance with the batting order.
• Follow scripts for incoming phone calls.
• Follow the process for outgoing emails and follow up.
• Directing non-sales customers to the appropriate person/department.
• Work with the other BDC Sales Appointment Coordinators to provide a seamless experience for our customers.
• Answer phones with the best quality greeting.
• Work with all stores to stay abreast of incentives and programs.
• Handle customer concerns with integrity, poise and take or refer the complaining customer to the appropriate individual for resolution.
• Use the many different technology tools effectively and efficiently.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Microsoft Office

Grammar writing

Tools

CRM software

Microsoft Excel

Job description

Apple Autos in Minnesota is hiring an Automotive Business Development Sales Coordinator to drive sales growth and expand our market presence across our 6-brand, 7-location network. You will handle leads, schedule visits, and document all customer interactions in our CRM to ensure a seamless experience.

The role offers training, tuition reimbursement, scholarships, and clear career growth paths in a company recognized as a top Minnesota workplace for five years.