Customer Service Representative

Apple Autos Group; Shakopee (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Advancement Opportunities

Tuition Reimbursement

Job summary

Apple Autos is a multi-brand automotive group in Minnesota seeking an Automotive Customer Service Representative. You will handle inbound inquiries, schedule service appointments, answer calls, and assist customers with products, services, and warranties while collaborating with other departments to ensure a seamless experience.

The role emphasizes friendly communication, strong multitasking, and a customer-first attitude in a fast-paced environment with competitive hourly pay and comprehensive

Qualifications

• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Ability to multitask in a fast-paced environment.
• Positive attitude and willingness to go the extra mile for customers.

Responsibilities

• Answering inbound inquiries promptly and per script.
• Answering incoming calls and directing to department or taking messages.
• Schedule service drive appointments.
• Assist customers with inquiries related to automotive products, services, and warranties.
• Address and resolve customer concerns professionally.
• Collaborate with other departments for seamless experiences.
• Maintain up-to-date knowledge of products and services.
• Document customer interactions and feedback for continuous improvement.

Skills

Customer service

Automotive industry experience

Communication skills

Multitasking

Organizational skills

Office software

Tools

Basic office software

Job description

Automotive Customer Service Representative

Company: Apple Autos (Top Minnesota Workplace)

Compensation: $18.00- $20.00 per hour

Are you looking for a company that Supports You and Your Career Goals, Encourages You to Make a Difference, and helps you Champion Your Lifelong Journey? Then you need to look at Apple Autos.

Apple Autos is a 6-brand, 7 location automotive company founded on the belief that people come before profit. Our Vision is to be Famous for Extraordinary Customer Experiences with People who are Empowered to Create Growth and Loyalty for a Lifetime.

What you will do:

• Ensure all inbound inquiries are answered promptly, professionally, and according to script.
• Answering incoming phone calls, directing them to the appropriate department, or taking messages.
• Schedule customer appointments for the service drive.
• Assisting customers with inquiries related to automotive products, services, and warranties.
• Address and resolve customer concerns or issues in a timely and professional manner.
• Collaborate with other departments to ensure seamless customer experiences.
• Maintain up-to-date knowledge of our products and service to better assist customers.
• Document customer interactions and feedback to contribute to continuous improvement.

What we are looking for:

• Previous experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Friendly and approachable personality.
• Strong organizational and multitasking abilities.
• Proficiency in using basic office software.
• Ability to multitask and thrive in a fast-paced environment.
• Positive attitude and a willingness to go the extra mile for customers.

Benefits

• Competitive Pay
• Flexible Working Hours
• Advancement Opportunities
• Scholarships, Tuition Reimbursement, Growth and Development Plans
• Professional and Respectful Work Environment
• Medical, Vision, Dental, Health Savings Account, Flexible Spending Account
• Company Paid Life Insurance along with Voluntary Life and Disability
• Health Club Reimbursement
• New and Used Vehicle, Parts, and Service Discounts
• Vacation, Holiday, Volunteer Time Off
• 401k with a Company Matching Contribution
• Employee Assistance programs

Why Work for Apple Autos

• We strive to make a positive impact in our world, you will get the opportunity to give back.
• Internal promotions, we offer our employees the opportunity to advance internally.
• We encourage teamwork, positivity, and kindness.
• Learning and development programs are available.
• We empower our employees to do what is best for our customers, and other employees.
• Continually giving back to our employees for all their hard work that does not go unnoticed. We offer a variety of fun events to say thank you to our most important assets, our amazing employees.
• Ranked Top workplaces in MN (2020,2021,2022)

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.