Automotive Customer Care Specialist

Essigs Automotive; Reading (Berks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Job summary

Essig’s Automotive LLC in Reading, PA is hiring a Customer Service Representative to be the face and voice of the shop, greeting customers, answering questions, and coordinating vehicle drop-offs.

You will communicate with technicians, explain services, schedule appointments, and handle invoices while keeping front office organized. Automotive experience helps, but personality and reliability matter most.

Responsibilities

• Welcome customers with a friendly, professional attitude
• Answer phones and help customers with questions
• Schedule appointments and coordinate vehicle drop-offs
• Keep customers updated throughout the repair process
• Communicate with technicians and customers to keep things moving
• Create and process invoices and payments
• Help customers understand their recommended services and repairs
• Handle customer concerns with professionalism and a positive attitude
• Keep our front office organized and welcoming

Job description

Essig’s Automotive LLC in Reading, PA is hiring a Customer Service Representative to be the face and voice of the shop, greeting customers, answering questions, and coordinating vehicle drop-offs.

You will communicate with technicians, explain services, schedule appointments, and handle invoices while keeping front office organized. Automotive experience helps, but personality and reliability matter most.