Automotive Front Desk & Customer Experience Pro

Essigs Automotive LLC; Reading (Berks County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Job summary

Essig’s Automotive LLC — Reading, PA is seeking a friendly, motivated Customer Service Representative to join our team. You’ll be the face and voice of the shop, welcoming customers with a professional attitude and guiding them through questions, appointments, and the repair process.

You’ll coordinate with technicians, help explain recommended services, and keep the front office organized. Automotive experience is a plus, but personality and work ethic matter most.

Qualifications

• Friendly and outgoing personality.
• Reliable and responsible.
• Organized with attention to detail.
• Excellent communication with customers.
• Automotive experience is a plus, willingness to learn.

Responsibilities

• Welcome customers with a friendly, professional attitude
• Answer phones and help customers with questions
• Schedule appointments and coordinate vehicle drop-offs
• Keep customers updated throughout the repair process
• Communicate with technicians and customers to keep things moving
• Create and process invoices and payments
• Help customers understand their recommended services and repairs
• Handle customer concerns with professionalism and a positive attitude
• Keep our front office organized and welcoming

Skills

Friendly

Reliable

Organized

Good communicator

Job description

Essig’s Automotive LLC — Reading, PA is seeking a friendly, motivated Customer Service Representative to join our team. You’ll be the face and voice of the shop, welcoming customers with a professional attitude and guiding them through questions, appointments, and the repair process.

You’ll coordinate with technicians, help explain recommended services, and keep the front office organized. Automotive experience is a plus, but personality and work ethic matter most.