Automotive Collision Center Front Desk Specialist

Diehl Automotive Group; McKees Rocks (Allegheny County); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Diehl Collision of Robinson in Robinson Township, PA is seeking a friendly and organized Collision Center Receptionist / Automotive Customer Service Representative to join our team. You will greet customers, answer phones, schedule appointments, and support the collision repair operation with administrative duties.

The ideal candidate will have excellent communication skills, comfort in a fast-paced environment, and be the first impression for customers at our collision center.

Qualifikationen

• Previous receptionist, administrative, office, or customer service experience.
• Automotive dealership or collision center experience is a plus, but not required.
• Excellent verbal and written communication skills.
• Professional phone and customer service skills.
• Strong organizational and multitasking abilities.
• Basic computer and data-entry skills.

Aufgaben

• Greet customers professionally and assist them when they arrive at the collision center.
• Answer and route incoming phone calls.
• Schedule appointments and assist with customer inquiries.
• Communicate with customers regarding basic repair and appointment information.
• Direct customers to collision estimators, service personnel, and appropriate departments.
• Assist with customer check-in and vehicle drop-off procedures.
• Maintain accurate customer information and documentation.
• Perform data entry and general administrative duties.
• Scan, file, organize, and maintain collision repair paperwork.
• Assist with insurance and repair documentation as needed.
• Help coordinate customer transportation and vehicle pickup information.
• Communicate with estimators, technicians, parts personnel, and management.
• Handle incoming and outgoing correspondence.
• Maintain a clean, professional, and welcoming reception area.
• Assist management with additional administrative responsibilities as needed.

Kenntnisse

Customer Service

Communication

Organization

Data Entry

Phone Etiquette

Teamwork

Jobbeschreibung

Diehl Collision of Robinson in Robinson Township, PA is seeking a friendly and organized Collision Center Receptionist / Automotive Customer Service Representative to join our team. You will greet customers, answer phones, schedule appointments, and support the collision repair operation with administrative duties.

The ideal candidate will have excellent communication skills, comfort in a fast-paced environment, and be the first impression for customers at our collision center.