Customer Service Representative

Diehl Automotive Group; Washington (Washington County); On-site; USD 28,000 - 36,000; Full time

Job summary

Diehl Collision of Washington is seeking a friendly, organized Customer Service Representative to join our collision repair team in Washington, PA. You will greet customers, schedule estimates and appointments, and support estimators, technicians, and management in a fast-paced collision center.

This role emphasizes customer service, data entry, and administrative duties to keep the front office and repair process running smoothly.

Qualifications

• We are looking for a dependable, detail-oriented individual who enjoys working with customers and can manage multiple responsibilities in a busy automotive environment.
• Previous customer service, receptionist, or administrative experience.
• Automotive dealership or collision center experience preferred, but not required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional phone etiquette and customer service skills.
• Basic computer proficiency and accurate data-entry skills.
• Experience with Microsoft Office and automotive management software is a plus.
• Familiarity with CCC ONE or collision repair management systems is a plus.
• Ability to maintain accurate records and handle confidential customer information.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Dependable attendance and a positive attitude.

Responsibilities

• Greet customers professionally and assist with vehicle drop-offs and pickups.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule collision repair estimates and customer appointments.
• Assist customers with questions regarding the collision repair process.
• Communicate with customers regarding repair status and estimated completion dates.
• Coordinate with collision estimators, technicians, and management to provide accurate customer updates.
• Assist with insurance claim documentation and communication with insurance companies.
• Maintain accurate customer information, repair files, and appointment records.
• Perform data entry, scanning, filing, and general administrative duties.
• Assist with vehicle check-in and customer delivery paperwork.
• Help coordinate rental vehicle arrangements and customer transportation when needed.
• Maintain a clean, organized, and welcoming reception area.
• Address customer concerns professionally and help resolve issues.
• Support collision center management with additional administrative responsibilities as needed.

Skills

Customer service

Receptionist experience

Administrative experience

Organizational skills

Multitasking

Data entry

Telephone etiquette

Teamwork

Tools

Microsoft Office

CCC ONE

Job description

Customer Service Representative (CSR) - Collision Center

Diehl Collision of Washington | Washington, PA Full-Time | Automotive Customer Service | Collision Repair

Diehl Collision of Washington is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our collision repair team in Washington, Pennsylvania!

If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

As a Collision Center Customer Service Representative, you will be an important part of our daily operations, assisting customers throughout the collision repair process while supporting our estimators, technicians, and management team.

This is an excellent opportunity for someone with experience in automotive customer service, collision center administration, dealership reception, or office support who wants to build a long-term career with Diehl Automotive.

Customer Service Representative Responsibilities

As a Collision Center CSR, you will help provide a positive customer experience while keeping our front office and repair process running efficiently.

Responsibilities include:

• Greet customers professionally and assist with vehicle drop-offs and pickups.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule collision repair estimates and customer appointments.
• Assist customers with questions regarding the collision repair process.
• Communicate with customers regarding repair status and estimated completion dates.
• Coordinate with collision estimators, technicians, and management to provide accurate customer updates.
• Assist with insurance claim documentation and communication with insurance companies.
• Maintain accurate customer information, repair files, and appointment records.
• Perform data entry, scanning, filing, and general administrative duties.
• Assist with vehicle check-in and customer delivery paperwork.
• Help coordinate rental vehicle arrangements and customer transportation when needed.
• Maintain a clean, organized, and welcoming reception area.
• Address customer concerns professionally and help resolve issues.
• Support collision center management with additional administrative responsibilities as needed.

Qualifications

We are looking for a dependable, detail-oriented individual who enjoys working with customers and can manage multiple responsibilities in a busy automotive environment.

Preferred qualifications include:

• Previous customer service, receptionist, or administrative experience.
• Automotive dealership or collision center experience preferred, but not required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional phone etiquette and customer service skills.
• Basic computer proficiency and accurate data-entry skills.
• Experience with Microsoft Office and automotive management software is a plus.
• Familiarity with CCC ONE or collision repair management systems is a plus.
• Ability to maintain accurate records and handle confidential customer information.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Dependable attendance and a positive attitude.

Candidates with experience as an Automotive Customer Service Representative, Collision Center CSR, Body Shop Receptionist, Automotive Receptionist, Administrative Assistant, Service BDC Representative, or Collision Repair Customer Service Advisor are encouraged to apply.

Why Join Diehl Collision of Washington?

Diehl Collision of Washington is part of Diehl Automotive, a growing, family-owned automotive organization with dealerships and collision centers throughout Pennsylvania and Ohio.

Our collision centers repair all makes and models and work with all insurance companies, helping customers navigate the repair process from their initial estimate through completed repairs.

As a Customer Service Representative, you will work alongside experienced collision estimators, auto body technicians, painters, and management in a professional, team-oriented environment.

We are looking for individuals who take pride in helping customers, value teamwork, and want to build a rewarding career in the automotive industry.

Customer Service Jobs in Washington, PA

Diehl Collision of Washington is conveniently located for applicants searching for automotive customer service, receptionist, and administrative jobs throughout Washington, Canonsburg, McMurray, Peters Township, North Strabane, South Strabane, Meadow Lands, Houston, Eighty Four, Bentleyville, Claysville, Bridgeville, South Hills Pittsburgh, and surrounding Washington County communities.

Whether you're an experienced Customer Service Representative in Washington, an Automotive Receptionist near Canonsburg, or an Administrative Assistant looking for a new opportunity in Southwestern Pennsylvania, we encourage you to apply.