Automotive Collections Supervisor — Lead, Coach & Optimize

Paycom - ATS; Arlington (TX); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Access to a fully equipped onsite gym

Job summary

MEI Auto Finance Inc. in Arlington, TX is seeking an experienced Collections Supervisor to lead and support its collections team.

You will oversee daily operations, drive performance, support staff development, and ensure effective collection strategies while maintaining strong customer service. The ideal candidate has at least 3 years of supervisory experience in a call center or branch setting, with automotive collections experience preferred and solid FDCPA knowledge.

Qualifications

• Minimum of 3 years of supervisory experience in a call center or branch environment.
• Automotive collections experience strongly preferred.
• Strong knowledge of the Federal Fair Debt Collection Practices Act (FDCPA).
• Excellent leadership, coaching, and team development skills.
• Strong verbal and written communication skills.
• Ability to multitask and make sound decisions in a fast-paced environment.
• Proficient in Microsoft Word and Excel.
• Goal-oriented with strong organizational and problem-solving abilities.
• Ability to provide effective feedback, accountability, and performance coaching.

Responsibilities

• Supervise the daily operations of the Corporate Collections Call Center.
• Coach, mentor, and develop Collections Representatives to improve individual and team performance.
• Monitor employee productivity, quality, attendance, and adherence to company standards.
• Handle escalated customer concerns professionally and efficiently.
• Maintain accurate collection notes and account documentation.
• Ensure compliance with the FDCPA and all company policies.
• Utilize internal collection systems and vendor platforms to manage account activity.
• Assist with workforce scheduling and daily operational coverage.
• Conduct performance evaluations, provide constructive coaching, and implement performance improvement plans when necessary.
• Monitor collection metrics and implement strategies to improve results.
• Collaborate with management to achieve departmental goals and objectives.
• Communicate effectively with customers and internal departments.
• Perform other duties as assigned.

Skills

Supervisory experience

Call center experience

FDCPA knowledge

Leadership

Communication skills

Multitasking

Microsoft Word

Microsoft Excel

Decision making

Education

High school diploma or equivalent

Job description

MEI Auto Finance Inc. in Arlington, TX is seeking an experienced Collections Supervisor to lead and support its collections team.

You will oversee daily operations, drive performance, support staff development, and ensure effective collection strategies while maintaining strong customer service. The ideal candidate has at least 3 years of supervisory experience in a call center or branch setting, with automotive collections experience preferred and solid FDCPA knowledge.