Auto Collections Representative

MEI Group; Arlington (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus potential

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short/Long-term disability

401(k) with match

Paid time off

Onsite gym

Career growth

Job summary

MEI Group is seeking an Auto Collections Representative in Arlington, TX, to manage delinquent customer accounts and negotiate payment arrangements. This on-site, full-time role includes working Monday–Friday and every other Saturday, with opportunities to grow within a company focused on service and integrity.

You will contact customers, resolve account issues, document activities, and ensure compliance with FDCPA and state/federal regulations while delivering excellent customer service in a

Qualifications

• Minimum of one year of collections experience.
• Automotive collections experience preferred.
• High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Ability to work independently and as part of a team.
• Working knowledge of FDCPA and collection best practices preferred.

Responsibilities

• Contact customers regarding delinquent accounts.
• Negotiate payment arrangements and assist customers in identifying solutions.
• Maintain positive customer relationships while resolving issues.
• Document customer interactions and account updates in company systems.
• Meet or exceed daily, weekly, and monthly collection goals.
• Ensure compliance with FDCPA and applicable regulations.
• Collaborate with team to achieve departmental objectives.

Skills

Verbal communication

Written communication

Negotiation

Conflict resolution

Microsoft Office

Education

High School Diploma

Tools

Outlook

Excel

Word

Job description

Job Details

Job Location: MEI Auto Finance Inc. - Arlington, TX 76006

Position: Auto Collections Representative

Employment: On-Site | Arlington, TX, Full-Time | Monday–Friday & Every Other Saturday

Kickstart Your Career in Collections with MEI Group

Are you driven, detail-oriented, and ready to thrive in a fast-paced environment? If you’re someone who enjoys connecting with people, solving problems, and making an impact, this is the opportunity for you.

At MEI Group, we don’t just offer jobs; we build careers. With over 30 years of success in the automotive and finance industries, we’re on a mission to make vehicle ownership easier and more rewarding for our customers. Join a team that is focused on innovation, collaboration, and helping people get back on track.

What You’ll Get

• Competitive compensation with bonus earning potential
• Weekly performance-based cash bonuses
• Medical, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability
• 401(k) with company match
• Paid Time Off and Holidays
• Onsite gym access at our Arlington corporate office
• Career growth opportunities with a promote-from-within culture

Position Summary

The Collections Representative is responsible for managing customer accounts throughout various stages of delinquency. This role focuses on contacting customers, negotiating payment arrangements, resolving account issues, and maintaining positive customer relationships while meeting departmental performance goals. The ideal candidate possesses strong communication, negotiation, and problem‑solving skills and is committed to delivering excellent customer service while adhering to all applicable collection laws and regulations. Collections Representative may be assigned to early-stage (front‑end) or late-stage (back‑end) delinquency portfolios based on business needs, experience level, and departmental requirements.

Essential Duties and Responsibilities

• Contact customers regarding delinquent accounts through outbound and inbound communications.
• Manage accounts across various stages of delinquency, including early-stage and late-stage collections.
• Negotiate payment arrangements and assist customers in identifying appropriate solutions based on their financial circumstances.
• Build and maintain positive customer relationships while effectively resolving account concerns.
• Monitor account activity and follow up on commitments to ensure timely resolution.
• Meet or exceed daily, weekly, and monthly collection and performance goals.
• Accurately document customer interactions, payment arrangements, and account updates within company systems.
• Maintain current customer contact information and account records.
• Investigate and resolve customer questions, disputes, and payment issues.
• Ensure compliance with company policies, the Fair Debt Collection Practices Act (FDCPA), and all applicable state and federal regulations.
• Collaborate with team members and management to achieve departmental objectives.
• Perform additional duties as assigned.

Qualifications

• Minimum of one (1) year of collections experience required.
• Automotive collections experience preferred.
• High School Diploma or equivalent required.
• Strong verbal and written communication skills.
• Effective negotiation and conflict-resolution abilities.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Strong organizational skills with attention to detail and accuracy.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Working knowledge of FDCPA and collection best practices preferred.
• Ability to work independently and as part of a team.

Requirements

• Ability to work every other Saturday.
• Must be authorized to work in the United States.
• Must successfully pass a background check.

Why MEI Group

We’re not your average auto finance company. At MEI, we lead with transparency, integrity, and respect for both our customers and our team members. When you join us, you’re stepping into a role where your voice matters, your goals are supported, and your work makes a real difference. We’re big enough to offer exceptional benefits and opportunities, yet small enough to know your name.

Apply today and take the next step toward a career that grows with you.