Field Technical Service Representative (Automotive Coatings)

NPAA; Lebanon (KY); On-site; USD 65,000 - 90,000; Full time

Job summary

NPAA Lebanon, KY is seeking a Field Technical Service Representative to support automotive coatings, manage line performance, troubleshoot color and appearance issues, and provide on-site technical reports and support.

The role requires a BS degree or 2 years of related technical experience, strong software skills, and excellent communication, with the ability to work with 2K coatings and PPE requirements.

Qualifications

• Bachelor Science Degree or 2 years of customer-based technical experience in automotive paints.
• Computer and software skills required; data interpretation and reporting.
• Strong communication, organizational, interpersonal, and problem-solving abilities.
• Ability to work with 2 component coatings and isocyanates; respirator PPE requirement.

Responsibilities

• Coordinate day-to-day operations and projects with customers via regular meetings.
• Monitor online performance and inbound quality for color/appearance criteria.
• Track NPAA inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives.
• Implement value-added activities to improve production processes.
• Generate reports, data, and presentations on account projects.
• Assist in developing line correlations and color/formula optimization with Lansing group.
• Monitor customer production runs and determine performance requirements.
• Support RGA issues with FTS Specialist, TAM and Sales.
• Coordinate technical service needs and adjust materials on-site for production batches.
• Perform QC tests on NPAA materials on-site.
• Recommend process/robot changes for performance improvements.
• Document line processes to determine root causes and preventive actions.
• Coordinate sample submissions and production trials.
• Participate in facility continuous improvement programs.
• Complete reports to track NPAA performance; facilitate team meetings.

Skills

Computer skills

Communication

Organizational skills

Interpersonal skills

Customer focus

Problem solving

2K coatings

PPE / respirator

Education

Bachelor Science Degree or 2 years of technical experience in automotive paints

Job description

Field Technical Service Representative (Automotive Coatings)

Job Category: Sales

Requisition Number: FIELD002013

• Posted : September 18, 2026
• Full-Time
• On-site

Locations

Showing 1 location

TG Kentucky
Lebanon, KY, USA

Description

At NPAA, we believe our employees are our greatest strength. We are proud to offer a generous and competitive rewards package, including:

• Earned Bonus Structure – annual merit increases, and an annual incentive bonus plan.
• Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance.
• Health & Retirement – comprehensive health and welfare plans, along with a 401(k)program featuring an exceptional company match.
• Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
• Culture & Community – as part of the NPAA family, you’ll enjoy company events throughout the year celebrating and appreciating our employees’ hard work and dedication.

POSITION SUMMARY:

The Field Technical Service Representative is responsible for line performance, quality trend tracking, technical troubleshooting (color, appearance, etc.), reporting, documented inventory management, line trial support, new model color program management/support, and customer complaint assistance.

POSITION RESPONSIBILITIES:

• Coordinate and communicate day to day operations and projects with customer base and appropriate Cleveland facility via action register management and regular technical project meetings with customer base
• Monitor and track NPAA’s on-line performance, incoming quality for processing color and appearance criteria
• Tracks and communicates inventory levels with the FTS Specialist/Technical Account Manager and Sales representatives for effective stock management
• Responsible for implementing & tracking as necessary all value-added activities at the customer that improve the production process and production process issues
• Generate all reports, data, presentations and documentation on projects and issues pertinent to the account as necessary in an effective and timely manner
• Contribute to developing customer application line correlations and assist Lansing group in formula optimization
• Monitor customer production runs and determine customers’ performance requirements within account
• Assist FTS Specialist, Technical Account Manager and Sales representatives in RGA issues as needed
• Coordinate and execute technical service needs of customer (product adjustments to meet specific line requirements—i.e. color, flow/appearance). Complete material adjustments (solvents, pigment dispersions and additives) for optimum processing and color quality. Work with customer base to assess necessary adjustments and complete for production batches on site as necessary.
• Perform QC tests on NPAA materials on site regularly or as required by customer.
• Recommend process and/or robot program changes for product performance improvement
• Document customer line process to determine root cause and preventive action for problems & improvements
• Coordinate sample submissions and production trials
• Participate in facility continuous improvement activity programs
• Complete necessary reports to effectively track NPAA performance at account (action registers, quality and color trend reports, and monthly reports). Facilitate internal team meetings for action register and other project reviews.

POSITION QUALIFICATION:

• Bachelor Science Degree or a minimum of 2 years of customer based technical experience in automotive paints required.
• Computer and software skills required.
• Communication skills (report writing and data interpretation)
• Good organizational skills (data collection / graphing)
• Interpersonal skills
• Strong customer focus and relationship building skills
• Good problem-solving skills
• Be able to work with 2 component coatings and isocyanates
• Ability to wear a respirator/all necessary PPE – including being clean shaven for respirator use

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.