Business Development Manager (BDM)

Groove Subaru Co; Englewood (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Groove Subaru Co is seeking a motivated Business Development Manager to lead the BDC, oversee daily operations, and drive guest engagement in Englewood, Colorado. The role focuses on coaching a team, optimizing CRM processes, and generating appointments for sales and service while collaborating with management and marketing.

The ideal candidate will have experience in dealership BDC or internet sales leadership, strong communication, and a results-driven mindset to grow dealership business and

Qualifications

• Experience leading a BDC or internet sales team.
• Strong phone, email, and written communication skills.
• Proven ability to coach and develop agents to meet targets.
• Excellent time management and organizational abilities.

Responsibilities

• Oversee daily operations of the Business Development Center (BDC).
• Coach and mentor BDC agents to maintain high customer service standards.
• Generate and manage appointment pipelines for sales and service departments.
• Collaborate with marketing to support campaigns and retention initiatives.
• Track lead activity, conversions, and reporting in the CRM.

Skills

Leadership

Coaching

CRM experience

Communication

Organization

Team management

Tools

DealerSocket

VinSolutions

Job description

Description

Join a dealership team where your leadership and customer service skills help drive success!

We’re currently seeking a motivated and organized Business Development Manager (BDM) to oversee customer engagement efforts and lead our Business Development Center (BDC) operations. If you’re passionate about delivering excellent guest experiences, coaching a team, and growing dealership business — we want to meet you!

Key Responsibilities:

• Manage daily operations of the Business Development Center (BDC)
• Handle inbound and outbound customer communications via phone, internet, and chat
• Generate appointments for both sales and service departments
• Follow up with unsold showroom traffic, missed service opportunities, and internet leads
• Develop and maintain effective lead management processes within the dealership’s CRM system
• Track, analyze, and report on appointment conversions and lead activity
• Collaborate with management, sales, and service teams to meet department goals
• Train, coach, and mentor BDC agents to maintain strong performance and customer service standards
• Support marketing campaigns and retention initiatives to increase customer engagement
  

Requirements

• Previous experience in a dealership BDC, internet sales, or customer service leadership role preferred
• Excellent phone, email, and written communication skills
• Strong leadership, coaching, and team management abilities
• Highly organized with strong time management and multitasking skills
• Experience with CRM systems (DealerSocket, VinSolutions, or similar) is a plus
• Positive, goal-driven attitude with a focus on team success
• Valid driver’s license with a clean driving record
• Must pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States