Automotive BDC Specialist: Lead Nurture & Appointments

Rosadogroup; Scranton (Lackawanna County); On-site; USD 32,000 - 42,000; Full time

Job summary

Rosado Group Dealerships is seeking a motivated BDC Representative for Dickson City Hyundai to handle internet leads, calls, and texts. The role focuses on scheduling sales appointments, outbound follow-ups, and maintaining CRM records to ensure a seamless customer experience at a high-volume dealership.

The position requires strong communication skills, a professional demeanor, and the ability to work in a fast-paced team environment. Weekend Saturdays and a weekday off are included.

Qualifications

• Previous customer service, call center, or automotive experience preferred.
• Strong communication and organizational skills.
• Ability to handle a high volume of calls and follow-ups.
• Professional demeanor and strong work ethic.
• Team-oriented mindset.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Respond to incoming internet leads, phone calls, and text inquiries.
• Schedule and confirm sales appointments.
• Conduct outbound follow-up with prospective customers.
• Maintain accurate customer records in the CRM.
• Communicate effectively with the sales team to ensure a smooth customer experience.
• Meet daily and monthly activity and appointment goals.

Skills

Communication skills

Organizational skills

CRM familiarity

Teamwork

Customer service

Tools

CRM systems

Job description

Rosado Group Dealerships is seeking a motivated BDC Representative for Dickson City Hyundai to handle internet leads, calls, and texts. The role focuses on scheduling sales appointments, outbound follow-ups, and maintaining CRM records to ensure a seamless customer experience at a high-volume dealership.

The position requires strong communication skills, a professional demeanor, and the ability to work in a fast-paced team environment. Weekend Saturdays and a weekday off are included.