Automotive BDC Specialist — Customer Growth & Scheduling

Lunde Auto Center; Fargo (ND); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid Training

Paid Holidays

Paid Time Off

Employee discounts

Opportunities for advancement within &

Job summary

Mazda & Kia of Fargo is seeking a motivated Business Development Representative (BDC Specialist) to join our team in Fargo, ND. You will respond to inquiries across internet, phone, text, and chat, schedule appointments with the sales team, and follow up with leads to build lasting customer relationships.

The role emphasizes delivering an outstanding customer experience, maintaining CRM records, and collaborating with the sales team to drive appointments and revenue.

Qualifications

• Experience in sales, customer service, call center, hospitality, or retail preferred.
• Excellent verbal and written communication.
• Strong phone presence and interpersonal skills.
• Organized and detail-oriented; able to multitask.

Responsibilities

• Respond promptly to internet, phone, text, and chat inquiries from prospective customers.
• Schedule appointments for customers with the sales team.
• Follow up with leads using phone, email, and text messaging.
• Build rapport and provide an outstanding customer experience during every interaction.
• Maintain accurate customer records within the CRM.
• Coordinate with the sales team to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and activity goals.
• Assist with outbound customer follow-up campaigns.
• Represent the dealership with professionalism, enthusiasm, and integrity.

Skills

Communication skills

Phone presence

Multitasking

Self-motivated

Energetic

Tools

CRM systems

Computers

Job description

Mazda & Kia of Fargo is seeking a motivated Business Development Representative (BDC Specialist) to join our team in Fargo, ND. You will respond to inquiries across internet, phone, text, and chat, schedule appointments with the sales team, and follow up with leads to build lasting customer relationships.

The role emphasizes delivering an outstanding customer experience, maintaining CRM records, and collaborating with the sales team to drive appointments and revenue.